Retention Specialist Details

Retention Specialist

Momentum Solar - South Plainfield, NJ

Employment Type : Full-Time

Job Description

Momentum Solar is one of the fastest-growing solar provider throughout the U.S market, with a focus on providing an excellent customer experience, our team manages entire solar process from start to finish. Momentum solar has seen exponential growth the past decade. Also, we have also been rated A+ by BBB. and been on “Inc’s Fastest Growing Companies” list 4 times, including 2020. You will be entering into a dynamic organization focused on changing how the world uses energy. Founded over 9 years ago, Momentum Solar Inc. built their company based on “employee first” mentality and values that have developed a culture and business into what over 2,000 proud workers call home.

Job Overview:

Momentum Solar is currently seeking Call Center Retention Specialists for our growing team. This is an excellent full-time opportunity for anyone looking to advance their career quickly in a highly motivated call center environment. The ideal candidate will thrive on friendly competition, encourage excitement, and be committed to making the overall customer experience as best as possible every day.

How You Will Contribute

• Utilize retention strategies to retain customers.
• Manage incoming calls and emails and handle appropriate follow-up calls and emails.
• Demonstrate the value of solar energy to our customers every day by providing amazing customer support.
• Demonstrate deep product and industry knowledge.

Qualifications:

• 1-2 years of sales, customer support, call center, customer success experience preferred.
• A positive, polite, confident, sincere and friendly disposition.
• The ability to solve problems & to think dynamically and critically.
• Flexible schedule, weekends are optional.

Momentum Solar is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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