Retail/Resale Sales & Customer Service Details

Retail/Resale Sales & Customer Service

Uptown Cheapskate Austin & San Marcos - Austin, TX

Employment Type : Full-Time

Please note: We will contact you VIA E-MAIL, not by text or phone call, if we wish to schedule an interview. Please check your SPAM folder for a response. If you have not heard back from us in a week, please feel free to follow up. You will not be contacted by phone or by text except under special circumstances.

Uptown Cheapskate Austin, College Station and San Marcos are an award-winning group of locally-owned upscale fashion exchange specializing in resale of trendy, designer and vintage apparel & accessories for men and women. We have been voted Best of Austin and our San Marcos and College Station locations have also won multiple awards. We are the busiest stores in the country and hoping to expand very soon!

We are looking for staff who enjoy people, fashion and have a commitment to excellence. We offer:

• Competitive wages
• Health insurance
• Paid time Off
• 401k
• Employee discount
• Flexible scheduling
• Comprehensive training on both fashion and business
• Friendly atmosphere
• Opportunities for immediate advancement

FASHION CONSULTANT: SALES / CUSTOMER SERVICE

Responsibilities include:

• Assisting customers on the sales floor, in the dressing room and at the register.
• Providing excellent customer service at all times.
• Demonstrate high values and service by leading by example on and off the sales floor.
• Helping maintain a fresh and visually enticing store that is clean and well organized at a level exceeding the competition and above customer expectations.
• Processing incoming product to include tagging, sensoring and moving to and from back stock as needed.
• Assisting with displays and housekeeping

Requirements:

• Team player with good people skills.
• Personable and pleasant.
• Ability to display a high level of energy without the need for motivation.
• Reliable and dependable with excellent work ethic
  

ADDITIONAL OPPORTUNITIES FOR ADVANCEMENT:

SHIFT LEADER / KEYHOLDER

Shift leaders/keyholders serve as "manager on duty" for short periods during hours the store is open as well as being trained to open and close the store.

Shift Leader responsibilities include:

• Opening and closing the store by following a list of tasks assigned for each day.
• Supervising staff
• Coaching, training and motivating team members to achieve higher performance and interaction with all customers.
• Demonstrate high values and service by leading by example on and off the sales floor.
• Helping maintain a fresh and visually enticing store that is clean and well organized at a level exceeding the competition and above customer expectations.
• Assisting management and ownership with running the store.
• Excellence at sales, customer service, inventory management, housekeeping and all other in-store tasks.

Qualifications

• Team player with good leadership and people skills
• Strong coaching, customer service and selling skills with a take-charge mentality.
• Strong verbal and written skills.
• Outwardly display a high level of energy without the need for motivation

PART-TIME AND FULL TIME AVAILABLE

ADDITIONAL OPPORTUNITIES:

We are looking for seasoned resale professionals & buyers who have worked specifically in the secondhand resale clothing industry. By that, we do not mean just regular retail. Previous experience with another secondhand resale store for management is strongly preferred. We seek motivated individuals with a long-term interest in sustainable fashion. For assistant managers, experience and an interest in future opportunities in management, district-management and corporate-level positions down the road is a plus.

AS SECONDHAND RESALE IS A DIFFERENT ANIMAL, PREVIOUS EXPERIENCE IS STRONGLY PREFERRED for assistant manager candidates. By that, we mean being an employee of a secondhand resale store such as those listed below. Having sold or shopped in one does not qualify.

Examples of resale stores that would provide appropriate past work history:

Uptown Cheapskate
Buffalo Exchange
Pavement Clothing
Plato's Closet
Style Encore
Clothes Mentor
Hut 8
Kid-to-Kid
Once Upon a Child
Local stores with similar business models.

BUYER:

Buyers work directly with our vendors (the public) to determine what product we take in. if you are upbeat, positive, love fashion, people, and learning and are looking for a career or something full time, we want to meet you! Join a company that offers the community a clothing recycling option and a way to score on current fashion at a great price.

BUYER responsibilities include:

• Participate in sorting, evaluating and buying gently used brand name clothing, accessories and shoes from customers
• Providing excellent customer service through brand and style knowledge
• Participate in visual merchandising of store and overall appearance
• Sales and customer service to shoppers

Required Attributes are:

• Must live, eat and breathe fashion!
• Stellar knowledge of young adult fashion and brands plus designer. Vintage a plus!
• Amazing organizational and multitasking abilities
• Exceptional customer service skills
• Strong communication skills
• Energetic upbeat outlook
• Desire to have a career and grow with the company

PART-TIME AND FULL TIME AVAILABLE!

ASSISTANT STORE MANAGER:

The assistant store manager will assist the general manager and ownership with the operation of a profitable store that is focused on exceptional customer service that exceeds expectations. Responsible for all aspects of assisting with managing the store may include opening and closing the store, buying product from the public, hiring/scheduling, helping to develop and manage a team focused on the customer, assisting with the oversight of day to day store operations to achieve sales and profitability goals, customer acquisition and customer retention. Also responsible for assisting with inventory quality control and budgeting, including labor cost and operational expenses. This is a hands-on, led by example position.

• Team Development- Identifying, recruiting and properly staffing the store to ensure customer needs are exceeded while scheduling to maintain labor budget goals. Total labor goal below 20% of net sales.
• Coaching, training and motivating team members to achieve higher performance and interaction with all customers.
• Demonstrate high values and service by leading by example on the sales floor.
• Schedule regular meetings with team members to keep abreast with additional training, changing conditions and current fashion trends.
• Sales and Results Driven
• Develop and execute strategies to drive customer traffic, customer buys and customer sales.
• Adhere to company guidelines keeping COGS (cost of goods) in balance and minimizing the potential for loss.
• Maintain a fresh and visually enticing store that is clean and well organized at a level exceeding the competition and above customer expectations.

Qualifications

• Strong demonstration of current fashion trends for core customer.
• Strong coaching/leadership, customer service and selling skills with a take-charge mentality.
• Ability to work a flexible schedule, including weekends, holidays and consisting of 42-45 hours per week.
• Strong verbal and written skills.
• Demonstration of management skills and the go-to source for the team for creative solutions for all challenges encountered.
• Outwardly display a high level of energy without need for motivation

PART-TIME AND FULL TIME AVAILABLE

** We will contact you VIA E-MAIL if we wish to schedule an interview. Please check your SPAM folder for a response. If you have not heard back from us in a week, please feel free to follow up. You will not be contacted by phone or by text except under special circumstances.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to BaseCamp Franchising Corporate.