Employment Type : Full-Time
Retail Branch Assistant Work Happy is in line with our Bank Happy philosophy. At CBSI, we are committed to providing the highest level of employee support, whether through our benefits, our professional development or our challenging but rewarding professional experiences. We are dedicated to helping you succeed. We believe engaging and empowering our employees is key to our success and our Work Happy mission. Community Bank System, Inc. is looking for a Retail Branch Assistant located in Wilkes Barre, PA. This position is responsible to assist the branch manager with managing branch operations with a focus on the retail sales aspects of the branch. A Retail Branch Assistant's responsibilities may include administrative tasks and overseeing various branch functions. This exciting opportunity offers career growth within a full service financial institution that has been in business for over 150 years and is one of Forbes Top 12 twelve years running! In addition to our Work Happy Mission, as a dedicated Retail Branch Assistant, you will be rewarded with a competitive salary and benefits including: 10 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! Retail Branch Assistant Overview: • Work with members of the branch sales team, such as the Branch Manager, Customer Service Representative and Retail Service Officers, to provide support with achieving established branch sales goals through the retention and development of customer relationships • Prepare and maintain loan files and supporting documents, as needed • May attend mortgage closings, and may assist with other lending functions • Provide administrative support to the Branch Manager: producing reports and managing branch record keeping, ensure staff members adhere to established policies, procedures and controls • Assist branch staff with daily operations such as approving/rejecting non-standard transactions and resolving customer complaints • Coordinate security measures- such as daily opening and closing of the branch, alarm testing, security training, etc. • May function as a teller or customer service representative on an as-needed basis • Perform other duties as assigned or directed • Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion Qualifications: • Associate’s Degree in Finance or Business or equivalent training preferred • Training in sales • Knowledge of the features and benefits of the bank’s consumer deposit and loan products and services required • Excellent customer service, communication and analytical skills • Must be highly organized with an attention to detail • Ability to multitask • Working knowledge of bank operating policies and procedures • Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility • Five (5) years of branch experience with at least three (3) years as a CSR/Senior Teller normally required. Candidates being considered for this position will be subject to additional background checks as required by regulations. Employees in this job must register and comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Community Bank’s sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character and general fitness through review of a criminal background check and credit report. Hours: 40 hours/week Location: Wilkes Barre, PA Compensation: Level to be determined by experience. This position also provides potential for additional compensation, including an annual performance based merit increase and bonus, along with the generous benefits package mentioned above. To apply to this position or to see a full listing of current openings please go to: https://cbna.com/careers/work-happy Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. #AP An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.