Restaurant Supervisor
Employment Type : Full-Time
**JOB SUMMARY: **
The restaurant supervisor's main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. The restaurant supervisor is accountable for sales and profit in his/her area.
**ESSENTIAL JOB FUNCTIONS: **
- Actively support the Quality Improvement Process.
- Assist in identifying and implementing a successful marketing plan for assigned outlets.
- Assume responsibility of daily operation of all assigned outlets.
- Assist in working toward positive financial results.
- Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
- Assist in maintaining a highly motivated and well-trained staff.
- Open and close shift in accordance with manager's checklist.
- Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
- Train, maintain and enforce all Horseshoe Bay Resort and Crescent Hotels & Resorts service standards using use records, menus and appropriate reference materials.
- Properly execute revenue and check control procedures on shift.
- Handle daily associate relations (e.g., scheduling, time adjustments).
- Maintain a safe and sanitary work environment for all associates and guests.
- Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
- Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
- During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
- Ensure that only a quality product is being served.
- Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line forecast and budget guidelines.
**MINIMUM QUALIFICATIONS: **
- Minimum age requirement – 18+
- Food Handler’s Certificate
- TABC Certificate
- High school diploma or GED required; college valued
- Minimum of two years food service or related hospitality experience.
- Encourage OSHA Hazard Communication Standard training and certification.
**ADDITIONAL QUALIFICATIONS: **
- Proficient with computers and basic software including Microsoft Office, email, POS systems.
- Written/verbal communication skills.
- Demonstrated leadership qualities.
- Able to work with teams.
- Basic technical knowledge of restaurant operations.
- Demonstrated hospitality skills.
- Demonstrated strong work ethic.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)