Employment Type : Full-Time
Summary
As a Captain you directly influence the success of MOD by assisting the store General Manager in executing store operations during scheduled shifts. The role is to deploy MOD Squad members, and to delegate tasks so that the MOD experience is achieved and maintained for customers.
As a MOD Squad Captain your objective is to live, teach and demonstrate the MOD Pizza purpose in all interactions.
Key Responsibilities
We Engage & Inspire
We have GRIT, GENEROSITY, GRATITUDE & GROWTH
Connect with your GM! Be Passionate about the vision and be instilled with confidence
Share your knowledge with others to encourage and champion operational success
Celebrate store success with one another
We deliver food that is safe, looks and tastes outstanding
Food quality is everyone's role. Ensure food quality and accuracy in both back of house (BOH) and front of house (FOH)
Ensure cleanliness of FOH & BOH
Ensure all food, pans, utensils & equipment look phenomenal
Role model and maintain portioning standards
We deliver an excellent customer experience
Get to know your customers and build community relationships
Maintain a uniquely MOD experience in the lobby with your demeanor, volume of music, comfy temperatures, and cleanliness standards
Build brand dedication through outstanding service
Hospitality is core by putting the customers first, creating an inviting environment, and have them feel MOD's love.
Live the MOD 5 Core Beliefs and spread the MOD 4 G's with each Squad
We achieve excellent speed of service
Follow accurate deployment and adjust, if needed
Celebrate the wins with your Squad
Give feedback after each peak about what was good and what can be improved
We own the shift
Create daily goals and share with your team
Lead by example
Adhere to all Open/Shoulder/Closing shift checklists
Act as the food safety leader
Coordinate all cash handling policies and procedures
Connect with the MOD Squad about all MOD Comm information
Respond quickly and effectively to all emergency situations
Coach in the moment when standards are not being met and celebrate when they are
Be encouraging of your team even with the seas are rough. Help where you are BEST NEEDED and celebrate successes!
We influence all FOH facilities and equipment
Keep FOH front line, bathrooms, oven, floors, lobby and drink station clean and organized
Clean and maintain all FOH fixtures, windows, tables and chairs
Ensure MOD Squad is always assigned to the lobby during the peak periods
Basic Qualifications
A real passion for people
3+ months in a role with the MOD Squad
Reliable transportation
Must be at least 18 years old
Preferred Qualifications
Food/service industry experience
At least 1 year of leadership experience
Physical Requirements
As a member of our Squad, you will be working in a kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required.
Working Conditions
PERKS
Free meal each shift (50% off when dining with guests - off shift)
Access to employee support & development
Awesome MOD swag: t-shirts, bandanas, stickers, etc.
COMMUNITY
Giving back is part of the MOD culture.
Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.
Bridge Fund
We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Food Service, Kitchen, Hospitality