Employment Type : Full-Time
The Rocking Horse Ranch Resort is an award winning, all-inclusive family resort located in Highland, NY. We are seeking a driven, service oriented, and detailed team member for our Management Team! You will be the point of contact for employees, guests, and vendors. This is an afternoon/evening position (4pm-12am), reporting directly to the General Manager. Responsibilities · Lead/assist department heads in managing the property in the evening until close; ensure all SOP’s are properly implemented · Maintain perfect cleanliness of lobby, public areas, and facilities · Direct and support the Housekeeping team with requests · Handle all Guest Interactions; escalate to the General Manager as needed · Assist in preparing areas and departments for the next day · Inspect all shutdown areas and procedures for company policy and conformance · Communicate with the front desk on guest arrivals, special services, VIPs and other misc. needs · Motivates and maintains good staff relations, upholding and conforming to the employee handbook · Ensure proper documentation on all injuries and administered First Aid · Support the front desk team with incoming reservation calls and resort related questions · Complete end of night reporting and closure checklists and forms · Certified in CPR (training is provided) Qualifications · Hotel Management Preferred · Recreational and Pool Knowledge Preferred · Strong organizational, communication, written and interpersonal skills · Impeccable attention to detail · Strong work ethic, adept at multitasking, and a true team player Benefits: · Health insurance · Dental insurance · Vision insurance · 401k and Profit-Sharing Plan · Paid time off Job Types: Full-time, Part-time Pay: From $24.00 per hour Benefits: Schedule: Supplemental pay types: Ability to commute/relocate: Work Location: One location