Resort Host - Membership Services II - Mandarin, Cantonese, Vietnamese or Teochew
Employment Type : Full-Time
Overview: The Membership Services II – Resort/Casino Host develops and maintains relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. This Host will assist with our Far East clientele and will need to be fluent in multiple languages. The ideal candidate for this position should have a passion for meeting and servicing gaming/non-gaming resort guests.Job Duties:Core Job Responsibilities:
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
Primary Job Duties – Includes, but is not limited to: - Handle all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for Far East guests.
- Cultivate and identify patrons with incremental spend throughout the resort.
- Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
- Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
- Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications:Required:
- Fluent in either Mandarin, Cantonese, Vietnamese or Teochew.
- At least three years of Resort Marketing or premium customer hosting experience in a similar or related field.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- At least 21 years of age.
Preferred:- Previous experience working in a large, luxury resort setting.
- Strong existing following of mass premium and high-end patrons.