Residential Service Technician Level 2 - (Oakland, CA)
Employment Type : Full-Time
About NovaSource
NovaSource Power Services is the service partner for renewables asset owners ready to fuel smart growth. As an O&M-focused company with 20 years of operating experience, NovaSource has the global reach and strategic capabilities to achieve our client’s renewables goals around the world.
Our turn-key services optimize each step of our client’s project lifecycles — from commissioning to decommissioning and everything in between. Our approach delivers creative success for our clients, stability for our teams, and enables us to build a world-class culture of excellence. And that’s how we empower a renewable world.
Job Description: The Residential Service Technician Level 2 is responsible for the management, and completion of all service-related work with minimal guidance. The Residential Service Technician Level 2 must have the ability to work both independently and as a member of the service team. Responsibilities include electrical troubleshooting, module cleaning, adherence to safety procedures, process improvement and innovation, electronic monitoring set-up. A strong foundation in electrical installation, solar electrical systems, and customer service is required. This position will work primarily independently and at a time with a Residential Service Technician level 3 when needed.
This position requires travel and overnight stay, based on the location of projects within the region.
Emergencies- There will be occasions that demand very quick reactions such as 24-hour responses to system failures. It is expected that, on occasion, the O&M Technician will be called into work, on a weekend or previously scheduled time off, at night or on a holiday, to perform troubleshooting and repairs.
Responsibilities: - Troubleshoot, maintain, service, and repair residential solar systems and associated equipment to ensure 100% customer satisfaction.
- Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.
- Perform remote on-site customer services, including installing, commissioning, troubleshooting and repairing of residential solar systems and related equipment.
- Performs a full system commissioning with no guidance
- Operate a multimeter and Sun Eye to diagnose solar issues
- Perform Meters Swaps/Replacements
- Perform a Suneye test on solar system and a full underperformance investigation.
- Perform system deactivations
- Perform system reactivations
- Able to complete standard reporting which includes uploading pictures and compiling a written report up to company standard
- Keep warehouse/storage units clean and categorized
- Gather needed material for scheduled work with little guidance
- Check-in and return material – Can perform full RMA process
- Identify parts needed to complete standard scopes of work
- Organize inventory and material counts
- Like for like inverter replacement without monitoring
- Remove a solar system with limited guidance
- Properly unloading/loading of the vehicle per equipment used
- Properly install flashings/mounts on roof
- Ability to review schedule and perform standard scopes of work as needed with little guidance
- Completes ADP timecard daily and job expenses weekly
- Ensure the company vehicle is stocked with needed materials for service work
- Transport materials to job site needed to complete scopes of service work
Educational, professional and/or other requirements: - Ability to drive a vehicle during the normal course of business. Must maintain a clean driving record with the ability to pass a driving background check. Must be 18 years of age and possess a valid driver’s license.
- Demonstrated expertise in Residential Solar Commissioning or Installation
- Knowledge of the NEC and applicable codes and standards is required
- 1 + years of Residential Solar O&M experience required
- 3 + years of Residential Solar Installation experience required
- 3+ years of previous field construction experience required
- Previous experience in the solar industry is required
- Must be a motivated team player, looking to succeed
- PV design or PV Electrical experience is required
- Excellent customer service skills
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Professional appearance and interaction
- Strong computer skills
- Ability to drive to multiple sites throughout the day.
- Must maintain a clean driving record with ability to pass driving background check
- Ability to work independently and make sound decisions with regard to safety
- Ability to work safely in a branch/warehouse environment
- Ability to operate office equipment including computers and determine accuracy of work
Physical Demands: - Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
- Ability to work in confined spaces which require kneeling, crouching and climbing ladders
- Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
- Ability to frequently utilize hand functions requiring fine motor skills including but not limited to fine manipulation, grasping, and pinching
- Ability to frequently utilize gross motor skills including but not limited to: pushing, pulling, and reaching
- Ability to occasionally lift and/or carry objects weighing 80 pounds or less such as inverters or ladders
Desired Qualifications: - NABCEP Certification.
- Prior Residential Solar O&M (service) experience.
- Experience maintaining and servicing solar monitoring systems (i.e. SunPower Monitoring, Locus, Itron, Elster, Enphase, and other various remote monitoring solutions).
- Experience maintaining and servicing solar inverters/micro-inverters (i.e. SMA, PowerOne, Fronius, Aurora, LG, Enphase).