Residential Maintenance Supervisor - HVAC Details

Residential Maintenance Supervisor - HVAC

Balfour Beatty Investments - North America - Memphis, TN

Employment Type : Full-Time

About the role

The Maintenance Supervisor is responsible for directing the daily activities for a team of maintenance technicians, roads and grounds crew, and vendors / contractors for a residential community to ensure company standards of quality workmanship and customer service are met for change of occupancy maintenance, resident and property work order requests within Fair Housing compliance. Perform maintenance job duties similar to technicians as needed.

What you'll be doing

• Responsible for providing oversight and direction for several functions including daily operations, manage to budget, inventory control and procurement, customer service, training on operational procedures, and provide performance feedback to Community Managers for an assigned team comprised of maintenance technicians, and roads and grounds personnel.
• Direct the maintenance, grounds and landscaping employees and vendor activities to maintain community curb appeal to meet/exceed company standards
• Oversees the performance and quality of work for maintenance technicians and vendors in a variety of general maintenance duties including but not limited to: Plumbing, electrical, HVAC, drywall, painting, fencing, glass & screen repair, siding, locksmith work, cabinet & Countertop repair, ceramic tile, vinyl, exterior & interior door & trim repair or replacement and roofing repair.
• Organizes and distributes all work orders for assigned team and vendors to ensure that response time and quality of work meet customer service level expectations and workmanship standards.
• Performs final inspection of all maintenance department related work including but not limited to: service requests, change of occupancy, curb appeal, and preventative maintenance.
• Order or oversee maintenance supplies procurement and maintenance MSDS sheets.
• Prepare and Maintain OSHA logs.
• Manage preventive maintenance program as necessary for HVAC, equipment, and maintenance systems for building and grounds to include pools, water parks and playgrounds.
• Train maintenance employees in the areas of general safety, lock out tag out, personal protective equipment and all other applicable safety requirements for the workplace.
• Enforce sound safety and housekeeping practices following ZERO Harm journey plan.
• Supervises the Comprehensive Facilities Management Process for adherence to service requests process, preventive maintenance, scheduled maintenance and follow up.
• Ensures the standards are met for emergency requests as immediate response, urgent requests within four hours, routine requests within 48 hours and ongoing and long term preventive maintenance.
• Assists with the solicitation of bids from contractors and vendors. Assists with the completion of vendor set up. Supervises all work performed at the community by contractors and vendors.
• Will be required to participate in on-call rotation
• Will be required to perform other duties as requested, directed or assigned.

Typical Physical Demands: Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 50 lbs.

Who we're looking for

• Three to five years of multifamily /student housing preferred, property maintenance experience with effective written and verbal communications skills.
• Minimum one to three years of operational experience with strong interpersonal skills.
• High school graduate education or equivalent and level of competence in English and mathematics. College courses or technical school training strongly preferred with relevant trade certifications and licenses.
• Knowledgeable in all phases of residential property facilities management.
• Required to use considerable judgment when assigning and directing work.
• Must be EPA Universal Certified and be knowledgeable in OSHA regulations.
• Must be available for night/weekend emergency call duty.
• Working knowledge of Microsoft Office Suite to include Word, Excel and Windows XP.
• Experience with OneSite property management software preferred.
• Possession of a valid state issued Drivers License and safe driving record are required.

Benefits: Discretionary bonus, health/life insurance, retirement plan/401K contributions, paid time off, short-term disability, parental leave.

Why work for us

Grow. Succeed. Lead. Join the team delivering the best in residential real estate.

When you join Balfour Beatty Communities you join a growing company at the forefront of the exciting, fast-paced residential real estate industry. With an extensive portfolio of property locations throughout the United States as well as Regional Operating Centers and a large-scale corporate team, you ll find ample opportunity and a variety of career paths here.

Our mission is clear: we deliver the quality communities people are proud to call home. We create exceptional living experiences by managing our communities with a relentless commitment to customer service. We believe we can only be successful if we always put people first, do the right thing, and deliver on our promises. This shared commitment guides our employees, provides a clear framework for making the right decisions and forms the foundation for our continued growth.

We are committed to the professional and technical development of every Balfour Beatty Communities employee. We deliver on this commitment by fostering a culture of learning and growth that provides a variety of development opportunities for our employees, including online, classroom and on-the-job programs.

Balfour Beatty Communities is all about delivering exceptional living and that starts with our employees. We offer a comprehensive benefits package that includes a variety of health care options, retirement benefits, paid time off and many more services and programs aimed at ensuring total employee wellbeing.

About us

Balfour Beatty Communities is a diversified real estate services company delivering acquisition, management and renovation services in the multifamily, student and military housing sectors. An innovative leader in the industry for more than 20 years, our residential portfolio currently consists of more than 50,000 units and $6 billion in real estate assets under management. Since our inception we have developed or renovated more than 31,000 units with a total value approaching $4 billion.

Our reputation is built on the hallmarks our clients, partners and residents have come to rely on: deep industry expertise, industry-leading practices, consistent results and an unwavering commitment to exceptional customer service.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.