Residential Concierge (Overnight) Details

Stratton Amenities - Dallas, TX

Employment Type : Full-Time

Overnight Concierge Ambassador Job Description in Uptown/Downtown Dallas, Texas

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Downtown Dallas, TX. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Position Requirements

  • Overnight front desk experience
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills
  • Takes pride and ownership in the position and property
  • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
  • Have at least two year of hospitality experience
  • Possess amazing interpersonal skills and exceptional guest service abilities
  • Be organized, proactive, productive and self-motivated showing a positive attitude
  • Maintain a neat and professionally well-groomed appearance
  • Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

  • Greet and direct residents and visitors with a pleasant attitude
  • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
  • Cultivate and retain cohesive relationships with residents, vendors and contractors
  • Professional telephone etiquette and message delivery
  • Accurately log guest packages, ensure timely delivery and perform package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
  • Escort people if necessary
  • Ability to maintain confidentiality
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned
  • Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

  • 3 years’ experience in Hospitality/Upscale Hotel
  • 3 years’ experience in luxury busy retail environment
  • Must have experience delivering exceptional service

Posted on : 3 years ago