Overnight Concierge Ambassador Job Description in Uptown/Downtown Dallas, Texas
We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Downtown Dallas, TX. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.
We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.
Position Requirements
- Overnight front desk experience
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Takes pride and ownership in the position and property
- Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- Have at least two year of hospitality experience
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
Main Responsibilities
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- Escort people if necessary
- Ability to maintain confidentiality
- Walk the premises to ensure the highest standards are being met
- Perform all other duties as assigned
- Must be able to work flexible schedules including nights, weekends and holidays
Experience Requirements:
- 3 years’ experience in Hospitality/Upscale Hotel
- 3 years’ experience in luxury busy retail environment
- Must have experience delivering exceptional service