Resident Services manager Details

Resident Services manager

IHM Sisters - Monroe, MI

Employment Type : Full-Time

Responsibilities:
• Identify, develop, and coordinate services to meet the needs of residents. Involve

residents in the identification and development of services through the Resident
Council and one on one.

• Develop and maintain a process of on-going communication with the residents.
• Be present to and address residents’ concerns
• Ensure that all residents’ rights are maintained
• Update IHM Resident Resource Guide as needed
• Attend Resident Council meetings

• In collaboration with the Directors of the Health Care Center, IHM SLC, Pastoral

Services, Community Life Liaisons and Mission Councilors work to maintain effective
communication.

• Develop a collaborative working relationship and provide leadership and supervision of

staff in resident service departments including, but not limited to Transportation, Hair Care

and The Boutique.

• Assist residents moving into the IHMSLC Independent Living or moving within Independent

Living and facilitate orientation for the new resident

• Supervise the disposal of the personal effects of deceased sister residents, working, at

times, in conjunction with the person designated by the deceased, to ensure the

preservation of important historical documents and memorabilia.

• Attend daily stand-up meeting, IHM SLC House Council, Campus Updates, Department

Communication Forum, and Food Committee.

• Participate in additional Monroe Campus committees as appropriate.

Qualifications:

• Bachelor’s degree in Business or Geriatrics preferred.
• Two to five years’ experience working in a senior living facility.
• Ability to learn, understand and support the mission and values of the organization.
• Two to five years’ experience in management and/or supervision including the development

of policies, procedures and budgets preferred.

• Two to five years’ experience planning, organizing, developing, and implementing

programs, goals, objectives, policies and procedures necessary for enhancing the quality of

life of older adults.

• Demonstrated success using a collaborative style of leadership.
• Interpersonal skills including facilitation, coordination, team building, problem solving,

conflict resolution, mediation, scheduling and communications.

• Excellent verbal and written communications skills.

To Apply:

Submit resume and cover letter to Human Resources Office at
HumanResources@ihmsisters.org

Review of resumes to begin immediately
IHM SLC supports workforce diversity 11/2021