Resident Relations Director Details

Resident Relations Director

Oakmont Senior Living - Simi Valley, CA

Employment Type : Full-Time

The Resident Relations Director is a marketing/ sales/ events support position and is responsible for the smooth transition of a new resident into the community. Additionally, they will be responsible for assisting the Marketing Department in handling all administrative and sales-related tasks, including organizing events; handling all telephone, walk-in, and inbound mail inquiries; and touring qualifying prospects, as needed. This position includes a strong sales component. Previous experience working with seniors is strongly preferred.

Who We Are: Oakmont of Simi Valley is an exquisite new campus with all new amenities and equipment. We are building a team of dedicated ENERGIZED individuals who are excited about creating an amazing experience for our residents.

Why you should choose a career with Oakmont:

• Medical, Dental and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• 401k Retirement Plan & Life Insurance
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program
• Emergency Family Fund
• Career Growth, Relocation and Travel Opportunities

Responsibilities:

• Maintain a thorough knowledge of the property’s product and services to effectively and accurately represent the property to referral sources and prospects.
• As requested, give community tours as a backup to the Marketing Department and provide marketing information in accordance with the marketing process.
• As requested, qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process, as needed.
• As requested, assist with organizing, planning, and manage all marketing events.
• As requested, attend and participate in resident, family inquiry, and referral source special events held both inside and away from the community.
• Serve as a liaison for residents and family members new to the community. Ensure that all new residents have a smooth transition to their new home. As needed, aid residents and their family members with the adjustment to the Community.
• Completely and accurately follow the new move-in checklist
• Prepare all necessary paperwork and build the new resident administrative file.
• Create and maintain the Resident Directory

Qualifications:

• Must have a high school diploma or equivalent
• Prefer one year of experience working with seniors, preferably in the Senior Housing Industry
• Prefer experience marketing or sales experience with direct to consumer sales
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care
• Able to work with seniors and patiently interact with cognitively impaired individuals
• Able to be flexible, adapt and respond to change, make decisions in stressful situations and prioritize tasks and projects

About Oakmont: Oakmont Senior Living is a recognized leader in the retirement industry, having planned and developed more than 50 retirement communities in the western United States. Our staff is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our community and feel our pride in ownership and commitment to service.

EEOC: Oakmont Management Group is an equal opportunity employer