Reservations Sales Agent - Denali - Visitor Transportation System Details

Reservations Sales Agent - Denali - Visitor Transportation System

Aramark - Denali National Park, AK

Employment Type : Full-Time

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://careers.aramark.com or connect with us on Facebook, Instagram and Twitter.

Description

Denali is 6 million acres of wild land, bisected by one ribbon of road. Join Doyon/Aramark Joint Venture to support the Bus Depot and Mercantile Reservation Department in the park holding North America's tallest peak, (20,310') Denali.

This is a seasonal role with estimated employment dates of May-September.

Position Summary:
Inbound Reservations Sales Agents assist our valued guests with booking new lodging, tour and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport, they are knowledgeable about our destinations, and generate excitement for visiting our breath-taking properties!

Qualifications

• Have a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
• Have excellent problem solving, complaint resolution and negotiation skills
• Have effective communication skills
• Are passionate about delivering quality service and making a difference in the guest experience
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Can learn quickly and adapt to change in a fast-paced, high performance driven culture
• Demonstrate exceptional habits of dependability and attendance
• Possess strong computer skills; Microsoft Outlook and internet browser proficient
• Have high school diploma or GED equivalent
• Are flexible to work between the hours of 7am-7pm, Mon-Sun
• Previous hospitality experience providing sales or customer service in a call center environment is preferred but not required.

Status and Scope:

• Report to the Reservations Manager and work with Reservations Leads
• This job's hours and schedule will be as follow:Two weeks of full time training (40 hour weeks) 2/13 to 2/26
• Part time hours until May (date to be determine)
• Full time hours on date to be determine until September 17

Equipment Used:
Computer (excel, word), ten-key adding machine, fax machine, copy machine

Travel Requirements: Little or No Travel (>10%)

Lifting Requirements:
SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)

Physical Requirements:
BENDING OCCASIONAL
KEYING/FINGERING FREQUENT
HEARING CONSTANT
REACHING OCCASIONAL
SEEING CONSTANT
SPEAKING CONSTANT
STANDING OCCASIONAL
WALKING OCCASIONAL
LIFTING OCCASIONAL