Position Title: Repair Planner
Department: Operations
Reports To: General Manager
Our Company:
For over 40 years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.
Position Summary:
A Repair Planner is responsible for owning the full estimatics and repair process post-vehicle teardown and ensuring quality repairs are provided in a timely manner.
This position requires teammates to have a proven track record of high performance, possess an advanced level of technical knowledge regarding collision repair estimatics, have the ability to communicate detailed repair processes to Body Technicians, and be familiar with major insurance carrier procedures and requirements .
Responsibilities:
- Review initial CFM estimates and write/lock final estimates: Review preliminary estimates completed by the Centralized File Management team, write complete estimates after full disassembly and damage evaluation, update CFM's estimates as needed, and lock final estimates
- Source, order and track parts: Order required parts from preferred vendors, manage parts gross profit, monitor the delivery status, communicate status to the repair team and General Manager and receive/dispatch parts if shop does not have a Shop Assistant
- Conduct quality checks: Manage each repair throughout the process and ensure Service King's quality standards by performing in-process QC. Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
- Pre-close the final repair order: Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are completed
Competencies:
Core Competencies:
- Teamwork – Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting
- Accountability – Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for
- Results Driven – Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted
- Sound Judgment – Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely
- Customer Focus – Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and
Specialized Competencies:
- Attention to Detail – Ability to process detailed information effectively and consistently
- Multi-tasking – Ability to work on and successfully complete many different tasks or projects at the same time
- Stress Management – Ability to perform under pressure and in adversity
- Time Management – Ability to analyze workload, assign priorities and maintain focus on tasks at hand in order to efficiently get work done
- Written and Verbal Communication – Ability to provide clear, concise information in writing, via phone or in-person
- Working Independently – Ability to perform tasks, take action and complete projects with little assistance or help of others
Position Requirements:
Basic/Required:
- Knowledge of collision repair process including knowledge of insurance procedures and requirements for a variety of carriers
- 2 years or greater writing collision estimates in a fast-paced environment
- Licensing required by state
- Ability to work collaboratively with others to meet shared objectives
- Proficient knowledge and use of estimating software
- Proficient with Computers and other technology
- Legally authorized to work in the United States
- Valid driver's license required
Preferred:
- Bilingual (Spanish)
- Possesses DRP certifications
- I-Car certification or able to obtain certification once hired
- Previous experience working in CCC ONE Total Repair Platform
Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Requisition ID: 24815
Category: Repair Planner
Job Type: Full-Time