Employment Type : Full-Time
Job Description
Rep, Guest Services
Cancer care is all we do
Hope in healing
Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients' quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.
Job Description:
Provides hospitality services to oncology patients and their families. Puts patients' needs first, exhibiting sensitivity to the needs of seriously ill patients and their family members. Orients them to the Outpatient Accommodations and hospital facilities to facilitate a positive experience, striving to exceed expectations. Caters to all clientele and provides exemplary service to those in his or her care. Consistently demonstrates service excellence by delivering thorough, responsive feedback to all patients and employees. Represents the Guest Services department and CTCA, upholding the Mission, Vision, Values, Promise, Bond and Service Standards of the organization to deliver the Mother Standard® of care and maintain the Cancer Treatment Centers of America brand.
Education/Experience Level:
High school graduate; Bachelor's degree preferred.
Two years of customer service experience, preferably in a hospitality setting preferred.
Knowledge & Skills:
Ability to multi-task
Detail oriented
Team player
Excellent communication and writing skills
Excellent customer service skills
Ability to work well in a fast-paced environment
Knowledge of local area and its venues
Ability to operate a vehicle
Clean driving record
Strong computer skills. Medallion experience preferred.
Work well independently
We win together
Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you're ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us.
Visit: Jobs.cancercenter.com to begin your journey.