Employment Type : Full-Time
Do you like to go to work and love what you do?
Kabelin Ace Hardware/ Kabelin Rental is that kind of place! We are focused on providing world-class service to our customers and our employees. We thrive in a fun and challenging environment. Together with Ace, we are proud to have won the JD Powers Award for Customer Service 10 years running. That's how we do it! Our Vision is to be "The most helpful hardware stores on the planet" by providing an "Amazing Customer Experience" every time.
If this looks like a company you would love to be a part of apply now!
The position of Rental Field Operations Specialist ensures customer satisfaction after the initial rental contract has been completed. The Specialist focuses on the delivery, setup, tear down, and pickup of our rental assets per the stipulations on the contract as guided by the store manager or supervisor. The Specialist is the last point of contact between the customer before their event or project which makes their courteousness and professionalism vitally important. The person should fluidly adjust their daily role to fit the specific company needs and embrace the core values of Kabelin Hardware Company as well as Kabelin Rental and Service’s “11 Commandments”
Key Accountabilities:
Provide excellent customer service to each and every customer you come in contact with
Be conscious of the daily needs of our company and maintain a willingness to adjust accordingly
Promote kabelinrental.com and kabelinacehardware.com
Provide professional service to our customers that includes delivery, setup, tear down, and pickup of our rental inventory
Provide preventive maintenance and repairs on all of the rental equipment as necessary
Assist with maintaining the electronic records of both rental and service repairs
Help maintain inventory accuracy by properly documenting parts used for repairs
Assist with training as necessary
Maintain work areas that are safe and presentable
Attend product knowledge training classes as necessary
Work a schedule that best suits the needs of our customers in an assigned role with a focus on productivity
Maintain a strong work ethic
Be responsible
Always be flexible as it relates to your role
Be punctual
Be a Keeper of the Culture
Skills/Knowledge:
Willing to work a flexible schedule to meet the demands of the business
Mechanical aptitude a plus
Average math skills
Ability to learn
Working knowledge of a wide range of equipment and its application
Basic engine and equipment troubleshooting a plus
Must speak clearly and write legibly in the English language.
Ability to maintain a professional attitude and appearance
Physical Requirements:
Must be able to lift 50 pounds frequently, 75 pounds occasionally and 100 pounds, infrequently
Must be able to lift 100 pounds above shoulder level without assistance
Ability to stand for extended periods
Ability to bend and twist, push and pull, stoop, and kneel and crawl
Ability to reach with hands and arms
Ability to work in a fast-paced environment with moderate noise level
Must be able to climb stairs and ladders