Remote Customer Service/ Technical Support Representative Details

Remote Customer Service/ Technical Support Representative

Inspiro - Nebraska

Employment Type : Full-Time

Our people, our culture: This is #InspiroNation https://youtu.be/Wn9XcuFaZFs

Want to be a FULLY REMOTE AGENT and use your own equipment? YOU MUST RESIDE IN NEBRASKA and meet minimum computer, accessories, and internet specs in order to perform the essential position functions. Please ensure you MEET ALL MINIMUM REQUIREMENTS by completing the Inspiro Remote Agent Tech Requirements Verification Form: https://cutt.ly/mzTsrg4

Once complete, we will contact you via provided phone number or email address.

Live your vision and #InspireYourNext by starting your career as a Remote Customer Service/ Technical Support Agent

• Are you motivated and confident in your abilities to work independently from home?
• Do you have exceptional customer service and de-escalation skills?
• Are you willing to push yourself out of your comfort zone to achieve greatness?

As a Remote Customer Service/ Technical Support Agent you will be the front line in providing a premier customer experience. Our Agents are responsible for answering all inbound technical and customer service inquiries regarding DISH Network customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

Hours of Operation: 7 days a week – 6AM-10PM PST/ 9AM-1AM EST

4 Agent Level Tiers for advancement opportunities:

Tier 1: Agent Training/ Customer Service $13.69/hr

Tier 2: Tech Support $14.10/hr

Tier 3: Advanced Tech Support $14.78/hr

Tier 4: Global Expert $16.77/hr

PERKS OF EMPLOYMENT:

• 40hrs/ week with opportunity for overtime
• Paid Training and Competitive wages based on Tier structure
• Monthly Performance Bonuses based off Metrics and Attendance in ALL Tiers
• $500 Milestone Bonus – $250 after 90 days and $250 after 120 days *conditions apply
• AWESOME BENEFITS: Full Medical/ Dental/ Vision/ Tenure based PTO accrual/ Life Insurance/ Long Term & Short Term Disability/ Paid holidays/ 401K with 3% Match!!!
• $500 Employee Referral Bonus with no cap
• Discounts up to $600 annually on Dish services for all Employees
• $25 Internet Stipend per month after 60 days of employment if Work-at-Home Agent

RESPONSIBILITIES:

• Personalize each call with our DISH CXO Listen, Care, Connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.
• Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.
• Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.
• Effectively administer DISH assessments and meet goals and metrics in place to drive completion.
• Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
• Other similar and/or related duties as assigned

As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!

REQUIREMENTS:

• One year of customer service experience and/or equivalent transferable skills
• Six months of tech support experience and/or equivalent transferable skills preferred
• Tech savvy with the ability to efficiently navigate around a desktop computer
• Confident and driven individual with great communication skills
• Quick learner – Has the ability to learn new systems, services and processes
• Positive personality – We’ll give you the tools to succeed, guaranteed
• High school diploma or general education degree (GED)
• Ability to HAVE FUN and grow your career!

THE FOLLOWING ARE COMPUTER/ ACCESSORY/ AND INTERNET REQUIREMENTS TO WORK FROM HOME:

Personal Computer Requirements

• Desktop or laptop with Microsoft Windows (At this time, we CANNOT support Apple/Mac, iOS, Chromebook, Android)
• Less than 7 years old
• Intel or AMD 64-bit processor I5 - 3rd gen processor (quad core processor) or better
• Minimum 4 GB RAM
• USB port dedicated for flash drive use

Accessories

• All accessories must be wired without use of adapters, docks or dongles
• Two display monitors, one must be at least 13”, and the other at least 19”
• Web camera
• Noise-canceling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended)
• Keyboard and mouse

Home Internet

• Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported
• Stable internet connection with no packet loss
• Wired Ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
• Minimum internet speeds: 40 Mbps download, 2 Mbps upload
• Prefers that Work at Home agents do not have bandwidth or data caps on Internet usage (caps lower than 250GB are not recommended)

#InspireYourNext by becoming a part of the Inspiro family AND APPLY NOW!

Job Type: Full-time

Pay: $13.69 - $16.77 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Supplemental Pay:

• Bonus pay

Application Question(s):

• Do you live in the state of NEBRASKA, as this is a requirement of the position?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location:

• Fully Remote

Work Remotely:

• Yes

Work Location: Multiple Locations