Remote Customer Service - Call Center (Contact Center Associate) Details

Remote Customer Service - Call Center (Contact Center Associate)

Independent Community Bankers of America - Remote

Employment Type : Full-Time

$300.00 sign on bonus! Remote! 100% of employees’ health, dental, vision and life insurance premiums are paid by the company! This is a spectacular opportunity - Come Join Our Team!

TCM BANK, N.A.

TCM Bank, N.A., a subsidiary of ICBA Bancard, serves as a trusted advisor to community banks, helping them build and strengthen customer relationships with fully branded consumer and business credit card programs. Our priority is making sure our customers receive the same personal attention they get when they walk into a community bank branch.

Remote Customer Service - Call Center (Contact Center Associate)

The successful candidate will provide the best red carpet customer service with the utmost respect and kindness while assisting customers with their accounts. We hire and develop team members that enjoy working with people in a fun and rewarding environment. Self-motivated and results-oriented individuals will excel using their organization and problem-solving skills.

RESPONSIBILITIES:

• Answer phones and respond to consumer cardholder/agent bank inquiries in a timely and professional manner.
• Identify, research, and resolve cardholder or agent bank issues including activation, inquires, and process improvements.
• Exceed customer expectations using quality assurance metrics.
• Collaborate with team members and other departments.
• Provide consumer and business online support.
• Identify and escalate priority issues to the appropriate resource.
• Recognize and document customer trends.

QUALIFICATIONS:

Required -

• High school diploma/GED.
• Basic computer and keyboarding skills, ability to learn new software applications.
• Good listening skills and problem-solving.
• Professional verbal and written communication skills.
• Schedules include shifts, rotations and/or Saturday hours.

Preferred -

• MS Office experience.
• Knowledge of credit card terms and conditions.
• Six months of previous customer service work experience in a fast-paced, high volume call center environment.
• Ability to multi-task.
• Bilingual (Spanish/English).

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