Remote Bilingual PT Research Interviewer (English and Spanish) Dallas, TX Details

Remote Bilingual PT Research Interviewer (English and Spanish) Dallas, TX

Nielsen 2777 N Stemmons Fwy Suite 200 Dallas 75207 - Dallas, TX

Employment Type : Full-Time

Ready for an adventure? As a Part-Time Customer Service Representative, known as a Research Interviewer at Nielsen, you’re on the front lines of data collection, building relationships with our consumers.

Position Overview

The Nielsen Research Interviewer role is a part-time remote position where you will make outbound calls to consumers across the US to conduct the Nielsen Rating survey. Your goal is to grab the attention of our consumers and get them to agree to participate in the survey. This position has strict guidelines with high productivity and quality requirements.

Position Details:

This is a part-time work from home position. In order to work from home you must meet these requirements:

• Able to connect to High-Speed Internet in your primary residence with minimum speeds of 100Mb

• Able to connect directly to a router/mode with Ethernet cable

• You must have a dedicated workspace to conduct phone calls where others cannot hear/see personally identifiable information.

Schedule Requirements

• One weekend shift required each week (Saturday)

• 3-5 shifts per week

• 20 hours per week (PT), (Extra hours based on business needs)

• Type of shift: Multiple shifts (Primary PM)

• Flexible schedules: 4-6 Hours/Day (PT)

Job Details:

• Practice exceptional customer service and telephone techniques

• Follow strict guidelines for obtaining consistent unbiased data

• Deliver complex verbatim scripts for 90% of survey

• Ability to maintain participant’s engagement throughout a lengthy survey with a high level of complexity

• Ability to listen and accurately capture respondent answers over the phone

• Maintain center standards for performance and productivity

Position Qualifications

• 18+ years of age

• 6 months of prior call center experience (Preferred)

• Computer and typing skills (Data entry)

• Able to explain difficult concepts in simple terms

• High School diploma or GED equivalency

• Prior experience in sales, education, customer service, collections, or similar (Preferred)

All work is done remotely from home. Applicants must live within a commutable distance to 2777 N Stemmons Fwy Suite 200 Dallas 75207 to pick up equipment upon hire.

About the Team: Nielsen Call Centers collect and deliver superior research data to provide clients with a better understanding of their consumers and markets. Work with knowledgeable and conscientious employees to collectively gain respondent participation in an inclusive working environment.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Schedule:

• Night shift
• Weekends

COVID-19 considerations:
All work is done remotely from home. Applicants must live within a commutable distance to 2777 N Stemmons Fwy Suite 200 Dallas 75207 to pick up equipment upon hire.

Education:

• High school or equivalent (Preferred)

Language:

• and read English and Spanish (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• Yes

COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings