Total Equipment & Rental (DBA: Bobcat of the Bay)
Regional Operations Manager –Branches-Fremont/Gilroy/Santa Rosa/Contra Costa
The Regional Operations Manager oversees the Branch Managers and operations of the branch. This position is a Team Builder. This includes managing employees, delegating work, and reviewing performance & profitability indicators, overseeing processes and developing bench strength.
Essential Functions___________________________________________________________________
- Management of Branch Managers
- Assist Branch Managers and employees with questions and concerns
- Ability to use dealer management software
- Ability to review dealership's financial statements and identify trends and areas for improvement.
- Work with the Operations Support team/Branch Managers on ensuring that adequate inventory is on order and in stock.
- Communicate the impact of operational results on financial results to Branch Managers and personnel.
- Good understanding of industry, manufacturer key profit indicators and implement to assist in gauging performance and opportunities.
- Managing Service, Parts, Rental, and equipment inventory
- Work with the Regional Sales Manager
- Delegate tasks and responsibilities.
- Promote and enforce company policies.
- Promote and ensure a safe, clean, productive and fair work environment.
- Periodically audit all components of the dealership's safety policies and procedures to ensure full compliance.
- Promote teamwork between departments and throughout the organization.
- Skilled and experienced in customer relationship management and retention.
- Identify changing needs of the customer and be able to understand and react to those needs.
- Identify new revenue opportunities and implement any applicable changes and action plans.
- Good conflict resolution skills.
- Knowledgeable in the local, state and federal employment laws
- Good conflict resolution skills and crucial conversational skills.
- Able to make recommendations on the promotion and demotion of employees.
- Understand and consider overall employee/customer impact when making important, broad-based decisions.
- Communication with accounting department to collect past due accounts and resolve customer conflicts.
Minimum Education__________________________________________________________________
Bachelor's Degree in Business Management preferred or minimum of 5 years of experience in the compact equipment industry.
- Compact Construction or Dealership Experience
- Able to use Microsoft Office Products- Word, PowerPoint, and Excel
- Able to work with a wide range of personalities in a courteous, effective and professional manner.
- Competent skills regarding the operation of compact industrial equipment.
- Excellent communication skills
- Knowledge of industry-related safety regulations
Job Type: Full-time
Pay: $140,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental Pay:
Ability to commute/relocate:
- Fremont, CA 94538: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location