Regional Leasing Agent
PHX - Phoenix
SUMMARY OF RESPONSIBILITIES
The Regional Leasing Agent will drive the leasing activity in troubled or high inventory FirstKey Home markets to increase tenant occupancy. This role will work a pipeline of leads in any given national market to overcome occupancy challenges and assist in training new staff when needed.
ESSENTIAL DUTIES
- Overseeing all leasing functions in the assigned market, including lead nurturing, working with the underwriting team to qualify applicants, gathering completed documentation to submit applications, and providing exceptional customer service to clients.
- Representing FirstKey Homes to prospective applicants in a courteous and professional manner with a focus on putting the customer first.
- Collaborating with the Leasing Manager and/or the Regional Operations Manager in the assigned market to positively affect leasing performance at a national level.
- Traveling to local markets for training or asset level assimilation when needed.
- Monitoring prospect pipeline, turning leads and reporting specific conditions to aid in centralized pricing.
- Maintaining awareness of local market conditions, trends and shopping competition to better situate FirstKey
Homes against competitors. * Traveling to local markets, as needed, to provide local support and guidance to meet leasing volume requirements.
- Assisting in resident relations programs and prepare the resident for what a tenancy with FirstKey will be.
- Training new leasing team members on appropriate procedures and regulatory requirements for leasing.
- Working with existing residents to renew leases, transfer to other FirstKey properties, and create brand loyalty.
- Ensuring adherence to all local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties
- This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
- Primarily working indoors, away from the threat of any weather conditions
- May sit or stand for several hours at a time and climb up and down stairs multiple times each day
- Must travel throughout applicable market using personal vehicle
- Flexible work schedule which may include evenings, weekends, and holidays as needed
REQUIRED EDUCATION AND EXPERIENCE
- High School Diploma or equivalence
- Must possess a valid driver’s license and personal auto insurance coverage
- Applicable state Real Estate License or Managing Broker License; or willingness to obtain License.
- Minimum 5 years of full-time, successful leasing experience
- High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of the property management cycle
PREFERRED EDUCATION AND EXPERIENCE
- Multiple state Real Estate Licenses strongly preferred
- Experience using YARDI a plus
- Prefer bilingual in Spanish
- Experience working in a fast paced, high-growth company
REQUIRED KNOWLEDGE
- Sales and Marketing— Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal
This includes customer needs assessment, meeting quality standards for services, and evaluation ofcustomer satisfaction.REQUIRED SKILLS
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points
being made, asking questions as appropriate, and not interrupting at inappropriate times. * Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Service Orientation — Actively looking for ways to help people.
- Persuasion — Persuading others to change their minds or behavior.
- Instructing — Teaching others how to do something.
- Speaking — Talking to others to convey information effectively.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
WORK STYLES & BEHAVIORS
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Persistence — Job requires persistence in the face of obstacles.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental Pay:
Ability to commute/relocate:
- Phoenix, AZ 85041: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Property leasing: 5 years (Required)
License/Certification:
- Driver's License (Required)
- Real Estate License in Phoenix (Required)
- Real Estate License in Colorado and/or Texas (Preferred)
Work Location: One location