Regional Facilities Manager Details

Regional Facilities Manager

City Facilities Management (FL) LLC - Watertown, NY

Employment Type : Full-Time

The actual location for the position is flexible, since it will be high travel to a group of stores throughout the upstate NY area. IS GROWTH IMPORTANT TO YOU?Great! Us too! Not only has our company grown, but our team members are growing professionally and personally. Founded in 1985 in Glasgow, Scotland, we are the largest privately held facilities management company in the world. We expanded to the US in 2016 and already covering over 2,700 grocery and convenience stores across 23 states with over 1,500 team members. Whether through our best in class City training center in Jacksonville, Florida, over 1,200 e-learning classes, Leadership Development Program, Level-Up Program for technicians or assistance gaining trade licenses – City cares passionately about the people we hire and ensures that growth is always on the horizon. Wondering if your values align with ours? If you put customers first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in!So, if you’re ready to get started, we’re ready for you. JOB DETAILSJob Title: Regional Facilities Manager
Reports to: District Director
Business Unit: City Facilities Management (FL) LLC - Walmart Partnership
Employment type: Full Time
Number of direct reports: 2
Employees (FTE’s): 10-14 POSITION SUMMARYThe Regional Facilities Manager will lead and be responsible for all aspects of facilities management services to our partner’s premises, communicating efficiently with the premise’s management teams. They will manage the delivery of electromechanical, refrigeration and HVAC services through direct teams, supported by two supervisors, with technical competence in these disciplines. For services not delivered through their direct teams, they will work with approved vendors, ensuring that the quality of works is competed to an acceptable standard, and that the value of the works is in line with agreed rates and accepted industry norms. They will manage small projects on behalf our partner’s management team, liaising with approved vendors to obtain suitable quotes. RESPONSIBILITIES

• Deliver complete facilities maintenance service within budget, meeting all contracted KPI’s
• Manage and monitor the performance of their directly employed teams to ensure they meet required standards and KPIs
• Monitor the performance/relationship and budgets of all maintenance vendors used by the business
• Meet regularly with the partner’s premises managers, communicating all on-going maintenance activities, and updating on current project works
• Actively work with the Help Desk to deliver best service outcomes via their direct teams and vendors, across all sites for which they have responsibility
• Liaise with key suppliers to ensure that parts supply and subcontracted services are delivered to within acceptable standard, and to budget
• Prepare and present monthly status pack reports (as required)
• Monitor and report on key performance indicator (KPI) areas on a monthly basis including:

• Repair Time
• Response time
• First Fix
• Perception Reports
• PPM Completion

• Budgetary control and tracking of revenue parts and subcontractor spend
• Ensure all operational areas operate within a safe workplace and adhere to company health and safety policies and procedures as well as meeting stated aims and KPI’s
• Promote and develop the competencies of our technical and non-technical team members
• Effectively lead and manage the team to ensure delivery of prescribed deliverables
• Manage the service delivery of technical trade services involving Retail Store Technicians (electrical, security systems, food machinery, lighting etc.) and RHVAC Technicians (refrigeration plant, equipment and systems, air conditioning and heating systems)
• Conduct periodic inspections of company equipment including high value tools and equipment and vehicles
• Manage all other site maintenance requirements, across a wide range of disciplines, through company approved vendors
• Implement and rollout corrective action plans through direct teams and vendors to address instances of poor service
• Identify and recruit vacancies within their directly employed operating structure
• Provide suitable out of hours, emergency call-out cover to premises managers
• Meet regularly with premises managers to determine their on-going requirements, and to report service and budgetary performance

• Bachelor’s degree in business or related field or equivalent work experience required

• Trade qualified, state licensed is preferred – but not essential
• At least 5 years relevant experience in managing facilities management services to multiple sites
• Supermarket/Grocery Facilities Management experience – preferred
• Additional post trade qualifications in management and engineering - highly regarded
• Proven ability in leading directly employed services team – essential
• Previous experience in a facilities management business – essential
• Intermediate to advanced Microsoft skills

• Leadership
• Results-driven
• Builds organizational talent
• Financial business acumen
• Business judgement

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