Regional Account Manager, Patient Operations - West Coast Details

Regional Account Manager, Patient Operations - West Coast

Bristol Myers Squibb - Seattle, WA

Employment Type : Full-Time

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

The Regional Manager is accountable to manage onboarding and on-going performance of Apheresis Centers used for Celgene Clinical and Commercial Chimeric Antigen Receptor (CAR) T cell Therapies in their assigned region. The Regional Manager will also manage a regional team of Apheresis Specialists.

Roles and Responsibilities:

• Work with Clinical and Commercial CAR-T teams to establish the collection site footprint that will support the clinical trial and commercial site plans for assigned region.
• Work hand in hand with Clinical Trial Managers, the Commercial Team (Account Managers and Launch Excellence Managers) to ensure apheresis accounts are on-boarded in alignment with the clinical site/commercial account plans.
• Lead and manage mixed team of field-based and office-based Apheresis Specialists responsible for onboarding assigned sites within region.
• Communicate collection site on-boarding status to Clinical and Commercial teams and develop and execute mitigation plans for delayed timelines.
• Perform technical site assessments and train collection center staff on BMS collection requirements.
• Provide Quality Systems support by participating in deviation activities and impact/investigation assessments for cell collection centers.
• Manage rollout of process changes to assigned sites and internal departments.
• Collect VOC (voice of customer) and VOB (voice of business) feedback used for continuous operations improvement
• Review, collect and enter data into electronic data management systems
• Work with Quality Assurance and other internal business partners to monitor and assess vendor performance and capacity after site launch.
• Represent the department on cross-functional project teams, as requested.
• Comply with applicable SOP’s and regulations.

Qualifications & Experience

• Bachelor’s Degree or Masters in Life Science
• Minimum of 5 years’ experience in regulated environment either hospital or pharma/biotech with apheresis and cell therapy experience preferred

If you want to challenge yourself, accelerate your career, and give new hope to patients, there’s no better place than here with our Cell Therapy team. Full of incredible and dedicated team members, those working on CAR-T and other forms of Cell Therapy are transforming patients’ lives through science. From studying individualized cell lines to making brand new discoveries, this bold and personal discipline allows you to grow your career while making a lasting impact on the field of medicine. Join us today.

BMSCART

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.