Refugee Resettlement – Crisis Response Case Support Specialist Details

Refugee Resettlement – Crisis Response Case Support Specialist

Bethany Christian Services - Grand Rapids, MI

Employment Type : Full-Time

Refugee Resettlement – Crisis Response Case Support Specialist

Requisition #: req5816

Location: Grand Rapids; Holland; Muskegon, MI

Hours: Full-time (40 hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As a Case Support Specialist, you will be primarily assisting resettlement case managers or other designated individuals by addressing client needs and providing transportation for refugees within their first six months of arrival. This individual will also be responsible for assisting clients with housing, furnishings, grocery shopping and other essential needs.

This position is expected to function effectively with regular supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES:

• Assist clients, as directed by the case manager, in addressing essential resettlement needs including registering for English classes, establishing phone service, opening a bank account, applying for Social Security, Michigan ID, etc.;
• Provide transportation to doctor appointments and other appointments as requested by case manager;
• Assist with finding available housing;
• Prepare housing for new arrivals, including setting up the home with donated furnishings;
• Pick-up donated furnishings with the agency U-Haul;
• Purchase groceries and necessary items for new arrivals;
• Provide bus training for new arrivals;
• Make copies, phone calls, and complete paperwork for case managers as requested;
• Share any client concerns and areas for follow-up with case manager;
• Case note all activities clearly, concisely, and in a timely manner;
• Provide coverage at the front desk, as needed;
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent;
• Bachelor’s level degree in Human Services or equivalent field of study from an accredited college, preferred;
• Bilingual or Multilingual as required by department and/or program (Afghan program English/Dari, Farsi, Pashto or other applicable languages);
• Good organizational and communication skills;
• Ability to relate and work well with clients and co-workers;
• Active motor vehicle license and a reliable automobile with adequate insurance coverage;
• Computer and documentation skills sufficient to perform essential functions;
• Ability to work well independently with high initiative;
• Excellent driving record;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement and Diversity, Equity and Inclusion Commitment.

We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened and our workplace is more dynamic. We are a global organization with multicultural staff, clients and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.

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