Our client is the leading destination for short-form mobile video. Their mission is to inspire creativity and bring joy; to inspire and enrich people's lives by offering a home for creative expression and an experience that is genuine, joyful, and positive.
The User & Product Operations team helps ensure we are delivering on this mission through all of our communication efforts.
Responsibilities:
- Respond efficiently and accurately to users who reach out to for support
- Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
- Learn and utilize support tools and software appropriately.
- Sort through user feedback from multiple channels
Qualifications:
- Experience providing exceptional customer service via email/written channels
- Strong written communication skills (written fluency in multiple languages is a plus)
- Proficiency with computers, CRM software, and strong typing skills
- First class time management and decision-making skills
Job Types: Full-time, Contract
Pay: From $25.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Austin, TX: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Recruiting: 1 year (Preferred)
Work Location:
Work Remotely:
- Temporarily due to COVID-19