Job Details Description
Here at Nemacolin Woodlands Resort, our associates know to “Expect the Unexpected” … You have just come across the career opportunity where entertainment and excitement ARE the job description. We’re looking for individuals who are committed to making an experience memorable, all while having fun and relishing in the incredible atmosphere of our Resort.
Candidates must have the ability to perform all desk attendant functions including reservations and checking guests in and out. Prior desk experience and/or basic computer skills preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Schedule includes day, evening, weekends and holidays.
Essential Tasks:
- Welcome guests to the Wooflands!
- Facilitate daily activities, group programs, opening and closing procedures
- Administrative tasks such as filing, data entry, etc.
- Provide guests with Lodging, Daycare, Grooming and Training information.
- Ensure that pets have required vaccines.
- Communicate with Vet Clinic for lodging pet appointments.
- Collect daily stats and complete cash handling / bank operations
- Determine guest status and inform service provider of their arrival.
- Handle all calls promptly and courteously, providing accurate information.
- Post all charges following Accounting procedures.
- Run closing reports and balance bank at end of shift.
- Sell retail products and assist in monthly inventory.
- Assist in reaching budget/sales goals through upgrading or upselling services.
- Maintain accurate status of each guest in-house.
- Inform supervisor of any front desk problems or questions.
- Insure that guests are billed correctly.
- Follow through with gift certificate, and special promotion redemption.
- Collect payment on all services and post to the correct account and service.
- Audit daily accounting activities.
- Book all grooming and daycare appointments.
- Keep Front Desk organized and neat at all times.
- Review and keep up-to-date on all department and resort memos.
- Keep Lobby area clean and tidy.
- Deliver messages as required.
- Schedule includes day, evening, weekends, and holidays
Qualifications:
Candidates must have the ability to perform all front desk functions including reservations for pet stays, as well as, for grooming appointments and checking pets in and out. Must be able to deliver quality customer service to our guests by possessing these qualities: leadership, enthusiasm, determination, willingness to learn, genuine interest in the Pet Care profession.
- Prior customer service experience required
- Sales experience preferred.
- Appropriate phone etiquette required.
- Prior knowledge of pet breeds and experience with pet grooming requirements preferred.
- Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment.
- Candidate must be able to speak English.
Physical Requirements:
- Candidate must have high energy level
- In good physical condition.
- Must be able to sit or stand for long hours
- Must be able to lift 40 lbs.
- Candidate must be able to speak English.
WHY WORK FOR NEMACOLIN?
Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock—both recipients of the Forbes Travel Guide 2020 Awards—to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis®-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.
- An attractive 401(k) plan
- Paid vacation, holidays, and personal hours
- Family medical, dental and vision insurance
- Long-term & short-term disability insurance
- Employee assistance program
- Educational assistance
- Local and resort discounts
- On-site uniform and dry-cleaning services
- Discounted meals during breaks in the associate break areas
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
- Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.
- Associate Recognition programs – Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
- Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.
AWARDS & ACCOLADES
Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.
ASSOCIATE REFERRAL PROGRAM
- Year-Round Referral Incentive - Receive a reward of $125.00 when you refer a new applicant who is hired and is employed for a minimum of 30 days! Receive a second reward of $125.00 when the referred associate continues their employment for a total of 90 days!
- Seasonal Referral Incentive - Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)!
ASSOCIATE DISCOUNTS
- Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
- X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
- Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount
- AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount
- Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount
- 84 Lumber - 17 % (associate must pay to haul).
Qualifications
Behaviors
Required
Enthusiastic: Shows intense and eager enjoyment and interest Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations
Required
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization