Receptionist Details

Receptionist

Sequoia Living - Walnut Creek, CA

Employment Type : Full-Time

Casual Weekends only Sat/Sun
SUMMARY: Receives and directs visitors, applicants, salespersons, and others to the appropriate party. Operates telephone system to receive and direct incoming calls to the proper party. Acts as a representative for the facility and corporation to greet visitors and residents positively.

ESSENTIAL FUNCTIONS:

• Receives visitors, determines the nature of the visit, and directs accordingly.
• Handles incoming calls, takes and refers messages; operates paging systems.
• Greets in-house residents; provides general information and referrals to inquiries.
• Performs related clerical work, including typing, filing, sorting, distributing mail, and data entry for administrative staff.
• Accepts deliveries such as flowers, packages, and mail and handles accordingly.
• Keeps a variety of routine records, including census lists and resident directories.
• Arranges van rides, cab service, and other transportation for residents.
• Maintains a variety of logs, including incident reports and wake-up calls.
• Handles emergency calls from residents and nursing staff and directs emergency vehicles (paramedics, coroner, etc.) to appropriate locations.
• Performs related work as required.

Sequoia Living is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act,

Sequoia Living will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

Friendly and professional telephone manner. Demonstrated interpersonal, verbal, and written English communication skills.

Interpersonal skills to meet and greet facility visitors and residents in a positive manner. Good organizational skills. Multitasking ability to handle busy phone lines, incoming mail, and tact and courtesy in dealing with residents and staff under sometimes trying conditions. Patience and understanding of the aged. Ability to handle emergency calls and to exercise good judgment and consistency when dealing with residents and staff. Proficient with Microsoft Office suite of products (Word, Excel, Outlook) Ability to type 40 wpm. Physical skills and ability to perform work requires continual sitting, standing, walking, stoop, bending, and lifting to 20 pounds.

QUALIFICATIONS:

High school graduation or equivalent.

Sequoia Living is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Sequoia Living will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.