Receptionist Details

Receptionist

Pacifica Senior Living - Oakland, CA

Employment Type : Full-Time

Pacifica Senior Living is looking for a Receptionist to join our team!

Pacifica Senior Living is a dynamic growing senior living company that provides elegant senior living throughout the United States. We are always seeking highly motivated, focused, and determined people to join our team! Our Senior Living options include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Namaste Therapy, Hospice, Home Health, and Personalized Living.

You will be the first to meet our residents so the first impression of our senior living community depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect the community and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Responsibilities:

• Welcome residents and families upon entrance
• Act as the point of reference for residents and families who need assistance or information and attend to their wishes and requirements
• Understand residents and families needs and provide them with personalized solutions
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for our residents and families
• Arrange events, excursions, transportation, etc. upon request from residents and families
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution for residents and families

Skills:

• Proven experience as a concierge; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• A high school diploma; degree in a relevant field will be a plus

The above statements are intended to be generally descriptive but not exhaustive of all functions. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change. The employer is an Equal Employment Opportunity Employer and will comply with the ADA to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekend availability

COVID-19 considerations:
Our facility practices COVID safety guidelines that include but not limited to: daily COVID screening before start of shift, bi-weekly COVID testing, and proper PPE worn at all times.

Work Location: One location