Receptionist Details

Receptionist

Heartland Research Associates - Newton, KS

Employment Type : Full-Time

Alliance for Multispecialty Research is a fast-growing clinical research organization that conduct trials for the development of pharmaceuticals. AMR offers competitive pay, 401K matching, health/dental/vision, paid STD and LTD, as well as on demand access to your pay!

Team Member Benefits:

· Health, Dental, Vision· Supplemental Life Coverage· Short-term Disability and Long-term Disability (AMR covers cost)· Life Insurance (AMR covers cost of AD&D $50,000) · 401K (employer matching)· Paid Time Off· Holiday Pay· Employee Assistance Program

Receptionist Position Description

Position Overview

The Receptionist is responsible for greeting and scheduling visitors. This position has administrative and clerical tasks to facilitate the flow of potential trial subjects, study participants, sponsors and reps through the facility. The receptionist is responsible for maintaining confidentiality of all patient information in compliance with the HIPAA Privacy and Security Rules. To consistently embody AMR’s Core Values:· Excellence and Consistency · Collaborative Innovation

• Respect for our Subjects, Sponsors and Team Members

• Community

• Unimpeachable Ethics

The Receptionist reports to the Site Manager or Team Lead.

Classification: Non-Exempt

Primary Responsibilities:

· Greet patients and visitors; provide necessary paperwork required at check-in.· Projects self as a professional in appearance, dress and demeanor. Acts in in a positive respectful manner. · Works and communicates effectively as a team member and understands and abides by the Standard Operating Procedures (SOP) and Master Operating Procedures (MOP).· Initiate reminder/confirmation communication to individuals scheduled for all clinic visits.· Establish medical charts for new trial subjects and maintain charts for existing subjects.· As authorized by subject, issue notification to primary care physician regarding study participation.· Provide phone coverage for incoming calls.· Verify individual tracking sheets completed by Coordinators against Clinical Conductor entries.· Check/verify dated documentation· Confirm patient status (screen fail, withdrew consent, completed etc.)· File daily visit logs, privacy forms, patient charts, etc.· Make site aware of subjects who have sat too long in waiting area.· Maintain proper dates on subjects charts.· Maintain W-9 forms and identification into Clinical Conductor.· Essential functions to the flow of the site as a whole.· Run schedules for site.· Make sure subject waiting area is cleaned and straightened up daily.· Enter and track study-specific data as needed· Prepare documents and correspondence.· Fax, copy, and distribute documents as directed.· Other duties or tasks as assigned.

Additional Responsibilities (check if applicable):

Handle all incoming/outgoing mail and express/courier deliveries (Federal Express, UPS, DHL, etc.); open and inform clinical staff of clinical trial supplies deliveries. Schedule subjects visits Follow up on missed appointments Document/chart efforts to reach patient.

Desired Skills and Qualifications:

· At least 1 year experience working in an office setting. · Ability to work consistently and effectively as part of a high performance work team.· Ability to effectively devote keen and acute attention to detail.· Demonstrated ability to exercise standard Universal Precautions; in the alternative, the ability to quickly learn and apply Universal Precautions.· Demonstrated ability to operate office equipment including (but not limited to) copy machines, facsimile machine and computers.· Strong verbal and interpersonal skills.· Highly motivated “self-starter” with the ability to exercise initiative, together with ability to work as a team player as well as independently while managing a variety of projects simultaneously.· Advanced knowledge of computer operations and demonstrated computer skills in a variety of software environments, i.e., Word, Excel, and Internet.

• Regular and predictable attendance is an essential function. Alliance of Multispecialty Research does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factor.