Employment Type : Full-Time
Location: CHA Everett Hospital
Work Days: Rotating Wknds
Category: Clerical and Administrative Support
Department: Front Desk at CHA Cambridge Hospital
Job Type: Full time
Work Shift: Day / Evening
Hours/Week: 40.00
Union: Yes
Union Name: SEIU 1199
DEPARTMENT DESCRIPTION:
As the first point of contact, you will welcome all to CHA facilities and provide assistance that may include directions, escorts and informational services.
Summary:
To greet and provide information to patients and visitors To direct visitors, sign off on deliveries and locate CHA resources. To create a welcoming environment for all people who enter, be they patients, visitors or employees. To provide a variety of administrative duties for the Department.
Responsibilities:
Greets and provides information to patients and visitors.
Does not wait for someone to approach the desk, initiates contact with each person as he/she enters the lobby/reception area including CHA employees, and offers a greeting and/or assistance.
Directs patients and visitors to proper location in CHA giving clear, easy to understand directions, calling interpreter as needed.
Responds to telephone inquiries regarding IT/telecomm services, hospital services and directions to CHA locations in friendly, professional manner.
Understands and appropriately utilizes all telephone features such as: transferring and hold functions.
Insures at all times that there is someone to answer the telephone.
Accesses patient information via the computer.
Effectively interfaces with IT Department as needed to resolve hardware and software problems.
Acts in a friendly and reassuring manner in all Interactions with patients and visitors.
Appropriately signs in and out of terminal screens as required by the hospital security policy. Does not illegally gain access to unauthorized screens by usage of another person's password.
Handles difficult situations calmly, calling appropriate person for assistance when needed.
Stays up-to-date with events, office locations, meeting locations, hospital programs, etc. to be able to provide accurate information.
Keeps alert to all activity in the reception area, with special sensitivity to safety/security issues.
Under the general supervision of the Office Manager, responsible for performing a wide range of administrative/receptionist support including greeting and escorting visitors, distribution of mail, maintenance of department files and office supplies, creation and production of reports as directed for IT and/or Communications Center, telephone communications and other office procedures that will effectively promote and support the operation of the IT department.
Responsible for scheduling meetings for senior IT staff.
Responsible for scheduling meeting rooms and training rooms.
Handles miscellaneous duties when not occupied directly with patients, visitors or telephone calls.
Keeps the front desk and main lobby area clean, tidy and stocked with proper information.
Sorts staff mail
Performs straightforward administrative duties.
Effectively participates in training new employees/volunteers.
General:
Promotes a professional image by adhering to the established dress code. Wears hospital identification badge at all times in a visible location.
Demonstrates commitment to growth and development by attending department meetings and any in-service opportunities that apply to position.
Demonstrates knowledge of network regulations in fire, safety, infection control, disaster preparedness and emergency codes according to department procedures.
Participates in own performance appraisal by identifying goals and reviewing progress with supervisor.
Performs other related duties as assigned or directed.
MINIMUM QUALIFICATIONS:Other information:
Customer service experience preferred, comfort working with a desktop computer and accessing and entering information
Patience and empathy required
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.