Duties and Responsibilities
Responsible for managing incoming and outgoing telephone calls, verifying and update all patient demographic data and managing dentist's schedule. Dental experience required. Bilingual (Spanish/English) preferred.
Major Duties
- Control and schedule patient appointments; check the appointment waiting list daily and contact patients as required; confirm patient appointments and check off patients' name if they have been contacted; ensure the next day's schedule is filled for the Providers and that patients arrive and are seated on time
- Prepare charts and schedules for the following day for each operatory
- Ensure that parents accompany minors for appointments
- Confirm appointments
- Remind a patient of pre-medication requirements if applicable
- Verify with Dental Assistants that prosthetics cases have been sent to and returned from the labs if applicable prior to confirming appointment with patient
- Review all patient records for signatures on health histories, consent forms and financial policy
- Ensure that parent or legal guardian sign consent for minors
- Maintain control of all patient payments and insurance statements; reinforce the financial policy of the office and ensure payments are current
- Enter transactions and post payments at time of patient check-in and/or check-out
- Make any notes on the patient?s chart or in computer that may help others to provide better service
- Document patient grievance when necessary
- Assist Dental Assistants with calls to patients after difficult treatment
- Assist in directing patient recall system; send notices and telephone patients who have not been contacted; send broken appointment cards
- Maintain office-filing system for patient records; pull charts when necessary and file completed tasks
- Maintain Patient/Community bulletin boards
- Ensure adequate supplies are always available
- Maintain Specialty Referral forms
- Manage voice-mail messages
- Balance daily cash log and prepare deposit slip
- Fax credit card settlement and deposit slip to Corporate office
- Communicate unforeseen schedule changes to Providers
- Ensure that the waiting room is comfortable and friendly at all time
- Examine chart contents regularly and take responsibility for repairing any documentation which has been damaged
- Contact patients regarding returned mail for accurate mailing address
- Assists Office Manager when necessary performing other assigned duties
- Shares maintenance duties when and where able
- Logs-off computer at end of day
Fluency in Arabic and/or Spanish is a plus