Receptionist / Customer Care Representative Details

Receptionist / Customer Care Representative

San Geronimo Valley Veterinary Clinic - Lagunitas, CA

Employment Type : Full-Time

San Geronimo Valley Veterinary Clinic (SGVVC) is an independently owned veterinary hospital located in Lagunitas, CA. We provide personalized, exceptional veterinary care in a supportive and caring environment. We achieve this by giving our resources of time, love, knowledge and hard work with integrity and compassion for our patients, clients, our community and ourselves.

We are looking for a receptionist to join our team. 1-2 years of Veterinary or medical office experience is preferred. Our staff has a wealth of knowledge and many years of combined experience and would teach the right, motivated individual. In addition, you will have the opportunity where your input and participation can truly impact the culture of the clinic.

You must be outgoing and friendly, professional, possess excellent communication and customer service skills, be organized and self-motivated with the ability to prioritize and multitask. Basic responsibilities include but are not limited to the following: Answering telephones, scheduling appointments, collecting payment, reconciling end of day receipts, communicating information from clients to staff. Basic computer skills are a prerequisite. Familiarity with AVImark Veterinary Software is an added bonus.

Work hours are part-time up to 20 hrs./week. Wages are competitive and based on experience level. Benefits include PTO, and generous veterinary discounts.

SGVVC prioritizes the safety of our staff and maintains careful and effective Covid-19 protocol. At this time we are not allowing customers in the building. We implement “curb-side pickup” of animal patients which are admitted into the clinic by trained personnel.

Please email your resume, cover letter and references.

We look forward to hearing from you.

Job Type: Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Communication method(s) used:

• Email
• Phone
• In person

Typical start time:

• 8AM

Typical end time:

• 5PM

Job Duties:

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place