Receiving Order Processor - M-F 8:00AM-5:00PM Details

Receiving Order Processor - M-F 8:00AM-5:00PM

Glidewell Dental - Memphis, TN

Employment Type : Full-Time

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Order Processor III ~ Perform data entry of received items into assigned tracking system and enter data related to billing outbound cases; perform additional shipping and receiving duties including quality control of finished orders, locating accounts within company system, and packing or unpacking orders.

Working Hours: Monday through Friday 8:00AM to 5:00AM

ORDER PROCESSOR III (Data Processor) JOB DUTIES:

• Retrieves cases from Order Processor III to prepare for delivery to production.
• Retrieves printed work orders and match to appropriate Rx/Case; staples work order to Rx.
• Affix work order sticker to case pan.
• Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
• Attaches work order/Rx to case pan.
• Retrieves cases from Order Processor III; prepares cases for outbound shipping.
• Retrieves printed invoice.
• Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
• Identifies and inputs data corrections when applicable.
• Inputs prescription with corresponding case codes into Customer Management system.
• Ensures detailed research is performed on invoices needing credits; credits old charges and bills new charges for assigned accounts.
• Searches for customer accounts, names, and addresses in GCM system; executes search using search keywords and account phone number.
• Enters alphabetic and numeric data from source documents into Glidewell Office (GO) system.
• Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
• Attaches appropriate documents to cases as needed and at the direction of management.
• Adheres to established Department and Company shipping guidelines.
• Learns and maintains knowledge and understanding of company shipping policies.
• Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special Instructions are followed as requested.
• Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with DL+.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Applies appropriate shipping charge to each outbound case.
• Performs other related duties and projects as required by management.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum one (1) year of related experience
• Must possess proficient English skills, both written and verbal.
• Ability to read and understand basic English instructions.
• Ability to frequently communicate with others while receiving instructions.
• Ability to frequently stand and/or walk for extended periods of time.
• Ability to constantly push and/or pull up to ten (10) pounds.
• Ability to constantly lift or carry up to ten (10) pounds.