Employment Type : Full-Time
Job Description Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,600 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 263,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Chief Operating Office The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers. The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions. The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations. The Role The Real Estate Valuations Services (REVS) organization is seeking a highly qualified Chief of Staff, Business Functional Manager 2 to work closely with the REVS senior leadership team and directly support the Head of Real Estate Valuation Services. REVS is a 900 employee organization spanning multiple regions and is responsible for the oversight of real estate collateral in a $500 billion loan portfolio. This position will support the daily operations of the REVS function to ensure the organization, its leadership team and key stakeholders are compliant and on-track with all major initiatives and requirements including but not limited to control, compliance, regulatory, Operations, HR, and Finance. The Chief of Staff, Business Functional Manager 2 will have an immediate impact on REVS productivity, streamlining strategic initiatives, overseeing program management, and communicating objectives between teams. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration. This leader will serve as liaison between staff, senior leader, and HR regarding REVS organization climate, employee well-being, project updates, proposals, and planning including collaborating closely with the Business Support/Execution and Human Resources teams on broader people initiatives including improvements in hiring, onboarding, employee engagement and team driven initiatives that continue to make REVS a great place to work. This leader will oversee daily operations through collaboration with senior management and department leaders, performing an array of administrative tasks from coordinating strategic meetings, REVS business communications, maintaining, planning and coordinating annual REVS meetings, and partnering on location strategy with the Business Support/Execution team. Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with the Head of REVS and peer senior leaders on special projects of strategic value to the REVS organization. Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of business communications. Responsibilities include: As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:
About Wells Fargo
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.
Required Qualifications
10+ years of experience in one or more of the following functional areas: business process, quality assurance, strategic planning, or project management
Other Desired Qualifications
Proven experience organizing and directing multiple projects and initiatives
Excellent communicator in written and verbal form
Extremely versatile; dedicated to efficient productivity
Experience planning and leading strategic initiatives
Master’s degree in Business Administration or similar field
Experience in the Credit, Mortgage or Real Estate fields
Experience with data analysis
Experience with budget management
Consulting experience with a focus on operations management
Proven success in a project coordination role
Nimble business mind with a focus on developing creative solutions