Employment Type : Full-Time
Job Description:
Works outdoors in the tunnel car wash entry. Responsible for pre-treating vehicles and providing excellent customer service.
Key Responsibilities:
Provides quick and pleasant customer service and satisfaction
Cooperates with all team members to provide the best possible service to all internal and external customers
Promotes the car wash and processes the sale in an effective and timely manner (if applicable)
Washes and details guest vehicles by following Rapid Wash instructions
Complies with all uniform and appearance standards
Follows all company policies and procedures as set forth in the Employee Handbook
Performs additional duties as requested by Management, especially during downtimes
Knowledge, Skills, & Experience Required:
High school education or equivalent, preferred
Ability/willingness to work outside in inclement weather
Ability to pass drug test and background check
Ability to verbally communicate clearly in the English language
A solid employment record and previous customer service experience preferred
Must be able to maintain a smile and courteous disposition toward external and internal customers at all times
Commitment to safety of co-workers, guests, and vehicles
GOLD STANDARDS
Always work as a team
Respect your co-workers and managers; treat your teammates as you wish to be treated (core value: respect)
Anticipate guests' needs and exceed them every single time (core value: hospitality)
Be honest and use good judgment (core value: integrity)
Show up on time and always give 110% (core value: responsibility)
Be happy, think positively, and strive to achieve excellence
SMILE when a guest is within 10 feet of you; warmly greet a guest who is within 5 feet of you
Do not steal
Come to work with a positive attitude and sunny disposition, ready to help
Have integrity and remain loyal
Go out of your way to make co-workers feel special
Maintain the Company image at all times
Ensure your uniform is clean
Always wear your company issued uniform
Always wear clean black or white athletic shoes or black work shoes
Rubber-soled, non-skid shoes are strongly recommended
Keep your uniform free of any accessories
Females may wear two small or medium earrings in each ear; men may wear one stud in one ear
No visible profane or inappropriate tattoos
Maintain a clean, clutter-free work environment
Always remove trash as it accumulates
Disclaimer: This job description is not a complete listing of responsibilities, but reflects the general qualifications, duties and/or responsibilities necessary to develop in this position. The company reserves the right to revise the job description when circumstances are necessary for reasons such as, but not limited to, new systems, technical developments, emergencies, and workload or personnel changes.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/Minority/Female/Veteran/Disabled