I) Job Purpose
With limited supervision this position will support Service Coordination programs by implementing continuous quality improvement efforts. Components of this position include staff collaboration, knowledge of program rules and ability to train others on guidelines, ability to lead a meeting, ability to research issues, ability to interpret rules and guidelines into program processes, and detailed audit skills. This position acts as an agent of Disability Services and assists other divisional and departmental workers in their tasks, as needed.
II) Essential Functions
QA – Responsible for the monitoring of Quality Assurance for the DS Division.
A. Responsible for the monitoring/oversight of documentation and designated 90-day reviews completed by Service Coordinators in the DS division.
- Ensure each monitoring tool reviewed has the following elements clearly documented: progress toward every outcome; service delivery; satisfaction toward each service.
- Provide clear feedback to each Service Coordinator, Program Manager regarding documentation, service statements vs. outcomes and any missing elements required for a monitoring tool.
- Maintain a score for each Service Coordinator regarding their compliance with the monitoring standards.
B. Meets performance timelines and participates in Divisional, Departmental and Agency
meetings/trainings.
- Completes time and attendance data entry accurately and timely according to agency procedures 95% of the time.
- Completes and submits travel vouchers/reimbursement forms according to agency procedures 100% of the time.
- Maintains a high attendance record and notifies Director of intentions to be absent by start of workday.
- Completes and submits mileage records according to agency procedures 100% of the time.
- Completes all refresher training required by MHMRTC annually 100% of the time.
- Attends departmental meetings and trainings on a regular basis.
- Exhibits strong customer service skills by:
- Receiving a limited number of verified consumer complaints (less than 4 annually) related to communication or actions.
- Being focused on providing quality and timely services and information to all consumers served in a consumer-friendly manner.
- Maintaining a highly confidential work space at all times.
- Exhibits a willingness to assume additional duties; seeks the guidance of supervisor prior to beginning an unfamiliar assignment.
- Perform other related job duties or responsibilities as requested or required, whether or not specifically mentioned in the job description.
- Performance standards are performed as applicable with MHMR’s We CARE values “We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People.”
- Perform other job duties or responsibilities as requested or assigned.
III) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities
- MHMR Policies and Procedures
- Health and Human Services Commission, TAC Codes related to each DS program, consumer rights, and other related rules and guidelines;
- Service Definition Manual guidelines
- MHMR Provider Manual
- Demonstrated skills in developing productive relationships with individual/families with Disabilities or a Related Condition.
- Ability to recognize a crisis and act accordingly.
- Knowledge of local community, Blue Book and other social service resources and ability to appropriately share this information with consumers, families, and other requestors.
- Ability to work in a non-judgmental manner with individuals whose belief systems may be different.
- Knowledge of letter formats, computer usage, office equipment.
- Ability to maintain confidential files and matters.
- Knowledge of basic word processing and Outlook for email.
- Demonstrated ability to complete independently the Time & Attendance process.
- Ability to independently plan and organize work.
- Ability to establish and maintain effective working relations with supervisor, co-workers, volunteers and staff working for outside agencies.
- Ability to understand and carry out oral and written instructions.
- Ability to produce quality work in stressful situations.
- Ability to communicate effectively in writing and orally.
- Ability to maintain self-control.
- Working knowledge of office practices, business English, spelling, punctuation, and math computations.
- Ability to prioritize workload and be self-directed.
IV) Internal & External Customer Service
This position requires internal and external contacts (community resources and organizations, clients, families and general public, public/private providers, state office staff, auditors, accreditation organization, other state programs like DFPS, HHSC, etc.). The employee will provide these using written and/or verbal skills, in person and/or telephone.
V) Travel
This position requires periodic local travel with occasional out-of-area travel for trainings and meetings. This may involve use of the agency vehicle or use of personal vehicle with mileage reimbursement.
Minimum Requirements
Required Education
Bachelor’s Degree in Business, Finance, Health or Human Services, or related field.
Defined Education
Bachelor’s Degree in Business, Finance, Health or Human Services
Required years’ Experience
Two (2) years' experience
Defined Experience
Experience in Business, Finance, Health, or Human Services
Substitutions
May substitute experience for the education requirement.
License/Certifications
Valid Texas Driver's License with an acceptable driving record
Required Supervisory Experience
None
Testing Requirements
Pre-employment tests including drug and TB Screening, Physical Exam including balance and lift test.
Lifting Requirements
15 Pounds
Our Benefits:
Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:
- Comprehensive healthcare options (Medical, Dental, and Vision)
- Life insurance and additional supplemental accident and hospitalization plans
- 401a match and 457 deferred compensation plans
- Paid vacation and holidays; varied flexible work environment locations
- Annual tuition reimbursement program
- Student Loan Forgiveness
- Professional development programs and training
- And more….
Insurance eligibility:
- Full time employees begin 1st of the month following hire date
- Market driven positions (full time or part time) begin immediately after hire date
- Select part time market driven positions are eligible for most insurance plans
- Substitute status jobs are not eligible for benefits
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Additional Information
- MHMR of Tarrant County (“MHMR”) and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as “Recruiters"). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates – MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website