QA Technician I (Jonestown, PA) Details

QA Technician I (Jonestown, PA)

Incora - Jonestown, PA

Employment Type : Full-Time

There’s a new leader in innovative supply chain management solutions, forged from the well-established brands Wesco Aircraft and Pattonair. Incora is the world’s leading provider of supply chain management solutions. Working from the inside-out, we add value where it matters most, and incorporate our capabilities into our customers’ businesses. Incora manages all aspects of supply chain from procurement and warehouse management to logistics and on-site customer services. We reduce complexity and increase reliability so our customers can deliver mission-critical solutions that improve our world. We invite you to explore a career with our Incora Customer Operations Team.

Accountability and Scope
The QA Technician is responsible for Quality Assurance activities associated with receiving inspection, labeling, storing, and shipping chemicals at the distribution centers. This position is required to ensure all product arrives with required documentation, including: test reports, process and raw material certifications, etc. in order to to ensure compliance with customer specific requirements and tracability, thereby avoiding non-conformance to the end user. Additionally, the QA Technician is responsible for inspecting and verifying that the quality assurance documents received are applicable, complete and accurate in relation to the product received, in accordance with department work instructions. If there are any conformance issues in paperwork received the Technician will be responsible for trouble shooting the situation in order to communicate appropriately to internal and external customers, and suppliers, and as seek a resolution for the appropriate required documentation.

Essential Duties and Responsibilities

• Perform quality assurance review through verifing the received materials and required certification package (i.e., Test Reports, Raw Materials Reports, Manufacturers Certification of Conformance, Process Certifications, Shelf Life, Storage Requirements, and evidence of part numbers and lot numbers) for part traceability and document accuracy in compliance with customer/product requirements
• Utilize inventory management and client quality systems/portals as an active company quality representative notating material information and/or discrepancies; document and segregate/placards as required
• Review and assign shelf life and storage conditions in the inventory management system based on product and customer specifications * Release conforming material consistently (with the following information: lot/batch, expiration date, bin location, placards, and labels) for warehouse processing (stock put away, picking, shipping, etc.)
• Perform root cause analysis and communication actively with the procurement team and suppliers/vendors to resolve discrepancies for non-conforming materials as required
• Observe temperature recording devices on storage units, (i.e. freezers) and perform required actions and release appropriate communications when outliers/failures occur
• Provide backup support for processing hazardous materials through the shipping process including, but not limited to printing requires hazardous material certifications, labels, and transportation paperwork
• Ensure that all required reports and paperwork are submitted correctly and in a timely manner to support both internal and external customers for review and processing (for example, Expiring Materials Report, Sampling/Testing Reports)
• Process and coordinate sampling with external customers and certified labs as required
• Assist in training other team members to ensure integrity and quality of materials is maintained throughout supply chain as required * Attend regularly scheduled or impromptu ,departmental or company-sponsored meetings or training, as required

to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Competencies

• Action Orientated Ability to be self-directed in all stages of the inspection process from receipt of orders to the certification validation and product allocation

* Communication/Relationship/ Liaison Communication is internal only, generally with purchasing, expeditors, quality inspectors, Orange Tag Admin., Scanning Clerk, Supervisors and co-workers for the purpose of forwarding documentation to complete the document processing. Must have the ability to communicate and interact well with co-workers and intercompany personnel to complete the inspection and certification process

• Direction/Received General supervision and instructions given for routine work and occasional assistance with certification errors
• Discretion/Latitude/ Decision Quality Minimum discretion and decision making is necessary for standard, established procedures and work instructions used to perform this job. Decisions outside standard procedures must be made by supervisory or management levels
• Drive for Results Ability to consistently meet or exceed departmental goals and objectives accurately and efficiently and to finish assigned tasks or projects on time
• Error Impact Wrong part identification and certifications to Wesco purchase order requirements could be costly if not caught in the Document inspection process. If the wrong item is caught in-house, the error may be easily rectified. The impact of wrong product identification or inaccurate certifications if the product is shipped will result in the loss of customer confidence, time and resources to correct the error
• Knowledge/Methods/ Processes Ability to obtain wide knowledge and understanding of industry quality documentation, and identification skills necessary to the inspection function, such as the use of inspection log systems, data management systems and comprehension and application of Quality Assurance Work Instructions and general administrative tasks
• Mathematical Skills Ability to perform basic math functions and proficient use of a calculator
• Problem Solving Ability to compare and recognize error in document requirements, identification, and standards substantiating the need corrective actions to ensure conformance upon shipment to customers
• Reasoning Ability Ability to apply common sense understanding and instruction to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations
• Systems/Resources Ability to learn to utilize the internal systems and resources as a critical aspect of accessing necessary information and communicating; systems include Wesco U.S. Intra-net system, database system, email, and the use of printers, copiers, and inhouse telephone systems
• Written and Oral Skills Ability to read, write and speak concisely in English

Essential Values

• Customer Focus Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence
• Ethics and Values Maintains high level of professionalism and business ethics, in line with Wesco’s values; Code of Conduct Polices and all local, State and Federal laws
• Integrity and Trust Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Wesco employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable
• Teamwork Fosters an open environment and encourages employees to work together cohesively
• Time Management Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency

Qualifications
Education, Experience and Qualifications

• Education

High School Diploma or GED

• Experience

Familiarity with quality management systems such as ISO 9001, AS 9120 preferred Demonstrated ability to accurately and efficiently perform root cause analysis and conduct thorough research Demonstrated skills in utilizing inventory management systems for data entry, audit, and research is required Proven ability to respond to urgent requests from multiple sources and handle mutliple assignments simultaneously Proven ability to work well and provide quality service to internal customers, as needed Proven excellence in customer service and professional communication across multiple levels of the organization is required Ability to demonstrate working knowledge of Wesco customers and products is required

• Qualifications

Excellent verbal and written communication skills, with professional daily interaction with internal customers, serving all levels of the company Proven ability to be detailed oriented and perform in-depth research Excellent organizational and time-management skills Clear and accurate data entry and documentation skills Strong follow-through and perseverance to handle multiple tasks simultaneously

Ability to be detailed oriented and perform in-depth research, if required Basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and Word is required; Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) preferred

Access to certain of the Company’s products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to “U.S. Persons,” which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore employment is limited to applicants who meet this “U.S. Person” requirement. Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements.

Incora is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Incora CCPA HR Notice to Applicants residing in California link: https://adobe.ly/2FbchNf

Benefits:

Incora is proud to offer a broad range of benefits options. You can choose from a number of plans including medical, dental, vision, life and disability insurance and voluntary supplemental programs. All full-time employees are eligible for benefits coverage.

• Vacation, Personal/Sick time, Paid Holidays
• Medical, Dental, Vision Health Benefits Available (Shared employer/employee costs)
• Retirement Savings Plans
• Company Sponsored Life Insurance
• Voluntary Life Insurance
• Supplemental Insurance Available – Critical Illness, etc.
• Referral Award Program

Job Type: Full-time

Pay: Up to $17.00 per hour

Experience:

• microsoft office: 1 year (Preferred)
• QA: 1 year (Preferred)