Essential Functions / Key Responsibilities
- Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, and passengers needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ticketing software.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Basic Qualifications
Education:
- High School diploma or GED.
Experience:
- Two+ years customer service experience.
- Must be open minded and ready to work as part of a detail-oriented team.
Pre-requisites:
- Must be a local (in-state) resident.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete SIDA training to obtain airport authority identification security.
- Must be open minded and ready to work as part of a detail-oriented team.
Knowledge, Skills & Abilities:
- Excellent customer service skills.
- Strong work ethic.
- Ability to work in a team oriented environment.
- Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
- Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
- Able to communicate information and instructions verbally and/or via radio equipment.
- Able to communicate effectively in a professional manner.
- Strong leadership qualities and ability to create a passionate and efficient workforce.
- Able to effectively resolve employee conflicts.
- Ability to apply creative solutions that have a positive impact on results.
Work Schedule:
- You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime.
- We operate in a shift bid environment doing so by seniority.
Unifi is an Equal Opportunity Employer.