Property Manager Details

Property Manager

The Scion Group - Raleigh, NC

Employment Type : Full-Time

At The Scion Group, we're changing what student housing means. It's bigger than beds and buildings. It's about providing unique experiences and creating communities — both on and off campus — that feel like less like a place and more like a home.

We're in search of a General Manager who will use their passion for people to build a team of relationship builders who have a fire in their belly for customer satisfaction and to drive the organization's revenue goals. The General Manager is accountable for the performance of the asset, including operations, financial success and revenue targets, while providing an exceptional customer experience and fostering a customer-centric culture.

Key attributes in our next team member

• Customer-centric attitude
• Highly engaged; "all-in" mindset, driven
• Critical thinker and creative problem solver
• Solution-oriented
• Master of priorities; excellent time management and organizational skills
• Motivator
• Powerful communicator

The Day-to-Day

Staff Development and Leadership

• Actively recruits, hires, trains and develops all team members in accordance with the properties brand and Scion values.
• Exemplifies customer experience mindset when working with customers, team members, and external partners.
• Ensures the team members are familiar with relevant housing application and assignment procedures, the features of the community, and that they are assigned to assure sufficient office coverage.
• Holds all team members accountable for delivering exceptional customer experience, following Fair Housing policies, meeting revenue, sales and financial goals.

Property Administration

• Escalates relevant information to Operations, Asset Management, Legal, Accounting, HR, Talent, Training, etc., for notification and/or resolution.
• Responsible for the management and escalation of any emergencies that happen on property 24/7.
• Creates and communicates on-call schedule for after-hour response for all management team members, including themselves as the primary responder on a rotating basis.
• Reports on any key performance indicators, identified by corporate.
• Accountable that data files and information submissions are accurate and timely and report on key performance indicators.

Annual Property Turn

• Proactively plans and executes the turn process to ensure all team members and vendors have clear goals and expectations, including working onsite 7 days per week or as required to meet all deadlines.
• Takes the lead in assuring all customers have a positive experience and remains available to manage any concerns that might arise.
• Ensures that the assignment, transfer, check-in and check-out process is executed in accordance to policy.
• Verifies that all units/common areas are made-ready and meets Scion's standards for resident occupancy.
• Forecasting and managing financial performance including personnel management, overtime hours, and vendor contracts.
• Manage the Request for Proposal (RFP) process and draft contracts for legal review and approval.

Sales

• Collaborates with the Customer Experience Manager to identify sales issues, develop sales strategies and ensure revenue targets are met.
• Solves customer feedback concerns, and escalates, when necessary to Regional Manager.
• Must have a thorough understanding of:
• General community knowledge (number of buildings, unit mix, physical amenities, location, university relationship, etc.)
  • Market (all information contained in market survey) and can compellingly communicate their assigned community's value proposition relative to peer assets.
  • Content and administrative processes of the Application, Housing Agreement, Assignment process, Community Policies, utilization of Property Management Software and various Addenda.
  • Provides property and amenity tours to customers, as needed.
• Accountable for achieving revenue targets including: overall market rates, gain to lease, loss to lease, concessions, leasing velocity.
• Frequently utilizes sales reports to identify key performance indicators and proactively address issues as they occur.
• Ensures that weekly market surveys are conducted and verifies that they are reported accurately.
• Implements and maintains Scion's customer experience philosophy including but not limited to: brand integrity, reputation management, resident events, work order management, turnover, hiring and developing staff with a customer experience mindset.

Facility Management

• Follows Scion corporate policies to select, supervise, and review all contractual services.
• Regularly inspects grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Accountable for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
• Identify capital deficiencies and react promptly with a capital request.
• Ensure that building and system permits are up to date.
• Manage inclement weather per policy and procedure.
• Lead and manage quarterly inspections per policy.
• Keep an accurate inventory of vacant units and conduct a monthly inspection of each.
• Ensures general and preventative maintenance are completed timely and to Scion's schedule and standards.
• Reviews that all work-orders are being properly documented and completed in accordance to policy.
• Oversees security of the property including security/courtesy officers.
• Reviews and manages service team budgets, and determines areas of opportunity.

Financial Performance

• Prepares annual property budgets to encompass all areas including maintenance and capital projects, marketing, payroll, and other budgetary items.
• Manages property expenditures in accordance with the budget, including invoices for payment, and makes recommendations for more efficient use of budgeted funds.
• Appropriately submits variance request to direct report for approval per policy.
• Reviews and approves bi-weekly payroll.
• Pro-actively looks for additional ways to add revenue and/or reduce expenses to enhance Net Operating Income while maintaining the customer experience.
• Works collaboratively with property accountant to prepare monthly financial accounting, reporting, and explanation of variances.

The responsibilities listed above are not all inclusive.

Qualifications

• College degree and three years of property management experience preferred, or an equivalent combination of educational and professional experience.
• At least three years of supervisory experience of three or more full-time staff is preferred.
• Willing and able to work flexible hours, and up to six days per week during peak times.
• Prior experience in a customer-oriented management role is strongly preferred.
• Commitment to excellence and high standards, with acute attention to detail.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Works well independently and as a member of a team.
• Proficient in Microsoft Office and Property Management Systems.
• Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
• Ability and willingness to travel periodically.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
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