Project Manager - Physician Outreach
Employment Type : Full-Time
Department Description: This role is providing Project Management support on the Strategic Business Planning and Development team.
Job Location: Boston, MA
Req ID: 37385BR
Job Summary: The Project Manager of Physician Outreach & Network Development (PMPOND) reports to and assists the Director of Physician Outreach (DPO) on matters that further the mission of the Beth Israel Lahey Health system (BILH). Responsible for leading and facilitating BILH affiliate network project selection, analysis, evaluation, implementation and sustainment of projects to support the strategic growth goals of BILH and BILH affiliates. Implement thoughtful identification and evaluation of regional BILH affiliate opportunities and positioning, especially including physician development and relationship management considerations, as well as ensure the quality and timeliness of their work product. Responsible for completing the associated qualitative analyses in cooperation with other departments within BILH, local entities, as required (e.g. operations, medical staff, and finance), as well as with BILH affiliate networks, as appropriate.
Essential Responsibilities:
- Identifies new business opportunities, models and relationships for BILH, BILH affiliates and/or HMFP.
- Evaluates overall fit of BILH affiliate physician and services network business development efforts are aligned within the context of BILH strategic direction.
- Along with the DPO, works in collaboration with BILH affiliate leadership, physician leadership, and physician and operational teams to evaluate business development opportunities, establishing and building lasting work relationships amongst regional affiliate teams, as appropriate.
- Conducts qualitative evaluations of BILH affiliate hospital physician and services network, and operational issues related to the affiliate physician and services network, as well as strategic business development preparation process. Some quantitative analysis may be necessary, where appropriate.
- Coordinates efforts in areas to assess BILH affiliate business and physician development efforts, such as financial/accounting, due diligence, legal, reimbursement, regulatory and compliance, information technology, RFP preparation, and other areas, as needed.
- As requested by DPO and/or hospital senior leadership, participates in the organization, management, and implementation of clinical and administrative projects that require broad institutional support and input from multiple stakeholders.
- Assists system executives, hospital senior leadership, and physician leadership in making informed decisions.
- Conducts qualitative analysis of BILH and BILH affiliate market positions, competitive analyses, and evaluate changes in local, regional and national healthcare trends to help position BILH and BILH entities to achieve strategic goals.
- Works in collaboration with Marketing and Communications teams to develop and communicate BILH and BILH affiliate business opportunities, strategies and activities.
- Prepares and presents BILH affiliate business and physician development opportunities to the senior leadership team and others.
Required Qualifications:- Bachelor's degree in Business, Communications, Public Health i.e. finance or healthcare management required.
- 5-8 years related work experience required in Health system physician development and/or physician engagement projects and Physician Relations experience required.
- Strong project management experience, managing complex, multi-stakeholder analytics, consensus-building, and decision-making. Ability to think ahead and plan over a 5-year span; proactively identifies and communicates long-term network and physician development strategies.
- Physician relationship management and business development experience and formulation, with an understanding of how to cultivate effective physician to physician engagement.
- Technical proficiency of analytical tools and data manipulation. Understands the regulatory, quality and financial components of the healthcare industry. Possesses knowledge of the local and regional market place, current trends and an understanding of current marketplace dynamics.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Competencies:- Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
- Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
- Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally