Program Manager - Leadership & Coaching Details

Program Manager - Leadership & Coaching

BTS - Chicago, IL

Employment Type : Full-Time

What we are looking for

Curiosity. Creativity. Dependable initiative and “roll up your sleeves” urgency. Strong atention to detail.

Did you catch that? Did that typo make your eyes hurt? Good. We do have a few requirements:

• ?A background in client relationship leadership - within a coaching or L&D setting a plus.
• Experience leading successful program/projects and cross functional team efforts (5+ years).
• A track record of managing and building a revenue stream within an account management environment (5+ years).
• A passion for exceeding client service levels.
• Ability to influence stakeholders at all levels of leadership including the c-suite internally/externally.
• Experience working with / or servicing blue chip organizations.
• An appetite to work within a fast-paced business with an entrepreneurial spirit and a big heart.
• Eligibility to work in the US permanently without sponsorship.

What you´ll do at BTS

The greatest ideas in the world will die on the vine if not properly implemented. At BTS, we turn our clients’ ideas and strategies into results. We do this by designing customized learning experiences that drive innovation, alignment, and performance.

The BTS Leadership & Coach Practice is an entrepreneurial, global coaching and leadership team with heart, passion, and ambition. We’re on a mission to bring great coaching and learning journeys to the many, rather than the few. We currently work with many of the world’s leading brands, including Fortune 500 companies, helping their leaders be the best they can be (and having fun while doing it!)

Responsibilities:

The Program Manager is a role supporting the North American PMO team with the management and execution of projects and targeted growth of select client accounts. You will be a professional first point of contact for your assigned clients, working as a credible and trusted partner, overseeing the global portfolio of services and insuring the highest level of support. You will support BTS Leadership & Coach internal operations and business development by successfully partnering to manage the execution of Leadership Program deliveries from beginning to end.

Responsibilities

• Account Management - Fully ‘inside’ clients and client programs and devise a robust and measurable strategic plan at the start of each financial year with targeted results and scheduled activity.
• Account Servicing - Accountable for the delivery of top class service management as per the bespoke SLAs & KPIs and BTS Coach policies to ensure that we are consistently meeting the client’s needs.
• Project Management – You will be accountable for leading all project planning, facilitating launch activities, and manage client service levels throughout the lifecycle of your client’s project deployment.
• Commercial relationships – Operate at a global level to secure demand planning data from the client and use this for strategic planning and financial forecasting.

Right now, we're working virtually, but when things get better, we'll be back to working in our beautiful space with killer views of the Chicago skyline, down the street from the Willis Tower and walking distance from Union Station and the CTA train.

At BTS the fun factor is BIG. You’ll laugh a lot. No, really. We believe in having fun while we work. Life’s too short, right? And we do our work in a team-based setting where our entrepreneurial culture of freedom and responsibility empowers you to contribute from your first day.

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