Employment Type : Full-Time
Responsibilities:
The Program Coordinator directs staff and daily functions of the Patient Relations Department. Serves as the “champion” for patient rights and organizational ethics to ensure that all human experiences at University Hospital embody the highest degree of service and quality of care.
Qualifications:
Bachelor’s Degree, preferably in Business, Social Sciences or healthcare related field required. Three (3) years of progressively more responsible experience in operations and procedures preferably in a healthcare setting, one (1) of which shall have been in a lead or supervisory capacity required. Experience should include triaging and addressing patient/family/customer concerns in a timely and efficient manner. Must have strong computer skills to perform daily operations; excellent communication skills; exceptional customer service skills and the ability to organize and resolve multiple priorities including the ability to de-escalate issues in a fast-paced environment. Must have strong leadership skills and excellent verbal and written skills. Bilingual skills preferred. Additional related experience may be substituted for the degree on a year-for-year basis.