Program Analyst (Hybrid) Details

Program Analyst (Hybrid)

Universal Service Administr - Washington, DC

Employment Type : Full-Time

This is a hybrid position requiring employees to come into the office a minimum of two days a week.

SUMMARY/OBJECTIVE

Working in a creative and fast-paced environment, the Program Analyst will analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, working with management and applicants to resolve issues that may affect funding, develop and manage performance and funding-related reports

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Work with operations and IT to develop, document, and implement improved efficiencies.
2. Provide support to IT efforts to develop requirements for additional system functionality.
3. Assist management in developing performance metrics.
4. Identify trends, atypical situations, or other issues that may require special consideration or procedures.
5. Manage multiple conflicting priorities while supporting the various process owners
6. Ensure the adherence to federal regulations for payments of specific program components, including program rules, eligibility designations, and FCC orders.
7. Conduct audit research.
8. Assist Senior Manager(s), Director(s), and others in various projects, as needed
9. Other specific duties as assigned.

USAC CORE COMPETENCIES

• Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
• Thinks Critically: The ability to approach one’s work analytically by identifying issues/questions, gathering and evaluating data, and creating evidence-based recommendations or solutions.

POSITION DESCRIPTION

• Embrace Innovation & Change The ability to respond positively to change and demonstrate flexibility, and openness to new ways of thinking and doing things.
• Communicate Openly & Effectively: The ability to effectively communicate in multiple modes and in a way that fosters understanding and dialogue, as well as engages with others in a way that demonstrates emotional intelligence.
• Performance Focused: The ability to take ownership for one’s own or one’s employees ’ performance, by setting clear goals and expectations, tracking progress against the goals, providing feedback, and addressing performance problems and issues promptly.
• Apply Customer Lens: The ability to provide the best service to customers (internal and external) with the goal of exceeding their expectations while maintaining integrity.
• Develop Self & Others: The ability to identify, learn, and apply new skills or habits as needed to perform successfully on the job.
• Foster Collaboration: The ability to look beyond immediate teams, broaden peer networks, and finding ways to partner with internal and external stakeholders to achieve success

SUPERVISORY RESPONSIBILITY

N/A

EDUCATION, EXPERIENCE, AND SKILL

• Possess Bachelor’s degree from an accredited institution in a related field.
• 3 to 4 years of working in a professional environment as an Analyst or similar position.
• Experience working in the telecommunications industry, performing audit response functions and/or leveraging financial systems.
• Be proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
• Capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
• Excellent analytical and proven problem-solving skills.
• Analyze and interpret program data to identify any risks, issues, solutions, and recommendations.
• Demonstrate strong interpersonal skills and have strong verbal and written communication skills.
• The ability to identify and implement continuous process improvement.
• Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).

LICENSES, CERTIFICATES

POSITION DESCRIPTION

N/A

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. This is largely a sedentary role; however, the employee may occasionally be required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, tablets, and smartphones.

OTHER DUTIES.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Hybrid work schedule and Vaccination Required

Ability to commute/relocate:

• Washington, DC 20005: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: One location