JOB DUTIES/ESSENTIAL FUNCTIONS
- Constantly ensures the safety, security and well-being of each pet. Handles pets at all times with skill and care.
Follows all procedures in the Safe Handling program
- Consults with customer and complies with all requests to ensure customer satisfaction. Always interacts with customers in a warm, friendly and professional manner.
- Maintains all records, Daysheets, Worksheets, Pet Reports etc in a neat orderly manner
- Practices timeliness -starts shift on time, and finishes pets before promised time.
- Conscientiously performs all aspects of the grooming service to Best Friends expectations of quality.
- Using established procedures grooms all pets according to customer request.
- Works in an organized and hygienic manner. Keeps work area free of hair and clutter and sanitizes tools and compartments between pets.
- Understands the purpose of products and uses them appropriately, follows label directions. Assists Manager maintain inventory by reporting stock levels.
- Treats equipment and tools with care and helps with simple maintenance. Reports mechanical failures to manager, in writing. Follows up.
- Interacts with Manager and center staffing in such a manner as to make sure the salon runs smoothly and meets the highest expectations of service and product quality.
- Interacts well with fellow employees and follows all Managers’ directives.
- Always endeavors to maintain a high level of productivity as is possible with safety & quality. Helps meet demand by accepting additional grooms when possible.
- When qualified, mentors, guides, trains and coaches new and less experienced Associates, if requested. Helps expand the grooming service by willingly participating in “Buddy Training.”
- Takes every opportunity to suggest beneficial add-on services and retail.
- Takes every opportunity to increase the grooming by attracting new customers and encouraging referrals by existing customers. Uses the street marketing tools provided.
- Performs other duties as assigned
Must be able to work evenings, weekends and holidays- Must be able to frequently lift 40 pounds
- Must be able to be on feet eight hours per day
- Must be able to stand, walk, and climb stairs frequently.
- Must be able to handle dogs on leashes.
- Must be able to handle dogs on leashes
- Must be able to work in an environment with exposure to disinfectant / sanitation chemicals, animal dander and excretions.
- Must have excellent interpersonal skills.
- Must have strong communication skills.
- Must possess a love of animals and patience when handling pets.
- Displays a professional manner at all times.
Education:
- High School graduate or Equivalent
Experience: Preferred, not essential
For more information, please visit us on the web at www.bestfriendspetcare.com