Product Support Representative 2 Details

Product Support Representative 2

Change Healthcare - New York, NY

Employment Type : Full-Time

Product Support Representative 2

Overview of Position
The Product Support Representative is responsible for assisting Change Healthcare customers with the resolution of advanced product questions related to an industry leading Change Healthcare Solution.

What will be my duties and responsibilities in this job?

• Responsible for responding to product application support questions from customers regarding the company’s software
• Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions
• Activities include ownership of requests, research, analysis, troubleshooting and customer communication necessary to deliver appropriate resolution to customer inquiries
• Extensive interaction with Change Healthcare customers including insurance organizations, hospitals, and providers for the purpose of providing product usage or technical solutions
• Works on advanced problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

What are the requirements needed for this position?

• Bachelor Degree or equivalent experience
• 2+ years of experience working with customers to resolve issues
• 1+ years product applications support experience

What other skills/experience would be helpful to have?

• Advanced knowledge of HealthCare and IT industries. For example, industry history, key customers, competition, and regulatory environment.
• Knowledge of the interrelationship of Information Technology and Healthcare industries
• Knowledge of the Payer/Provider environment
• Understand HIPAA compliance regulations
• Project management experience
• Excellent time management skills
• Excellent organizational skills
• Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results
• Positive proactive, customer service attitude
• Excellent verbal and written communication skills
• Excellent listening skills

What are the working conditions and physical requirements of this job?
General Office Duties

How much should I expect to travel?

None

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Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.