Product Operations Manager Details

Product Operations Manager

Logiwa - Chicago, IL

Employment Type : Full-Time

Why work at Logiwa?

Logiwa is a rocket headed straight for the moon! Since 2017, we have been dedicated to being a world-class partner for warehouse and inventory-based businesses. We have the most integrated software in our class, and we provide seamless inventory and warehouse management support to enable our customers to succeed. We are a team that's small but mighty, and we're scaling this mountain all the way to the summit! We're looking for people with a range of talent (Get it? Range, like mountains!) to join our team as we climb to the top.

On top of our success-driven culture, we are a company that is passionate about our people. We provide a fun, inclusive, and collaborative environment with endless opportunities for growth and development. Whoever you are- rocket enthusiast, mountaineer, chess master, Netflix binger- come find your place with us here at Logiwa. Take a look and see how you can contribute to this fast-growing team.

The Job Details:

As a Product Operations Manager you'll be a centerpiece of information, working closely with sales, customer success, delivery, customers, product, and technology teams to understand customer needs, solve problems, and share data. As a trusted Product expert, you'll provide guidance and support on existing functionality, collect feedback that informs our Product Roadmap, and something something

What You'll Do:

• Serve as a conduit of information between Product, Technology, Growth, and Delivery teams, creating and supporting scalable processes
• Maintain a deep understanding of system capabilities and execute operational strategy roadmap for system/process enhancements.
• Support Enablement activities, curating and generating collateral for training and product positioning
• Communicate with clients to help understand use cases and provide feedback for Product and Technology teams
• Identify opportunities and lead efforts to enhance the customer experience, increase customer satisfaction, and reduce operational costs
• Provide training, escalation, and oversight to customer-facing teams
• Prepare and execute client and executive-level summaries/visuals
• Execute implementation of new operational capabilities and other special projects as defined by your leader and changing needs of the business

Job Requirements:

• 3-5 years of experience in a Product Operations Manager or similar Product Management role, preferably working with a SaaS product
• Self-starter who can develop and deliver operational strategy as well as perform the day-to-day management
• Client communication and Cross-functional communication skills
• Ability to use data to drive decisions
• Passion for operational excellence and continuous improvement
• Highly organized and ability to manage multiple projects simultaneously
• Demonstrated attention to detail and follow-up skills
• Experience with Logistics Industry a plus

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