Product Manager, Platform
AbleTo - San Francisco, CA
Employment Type : Full-Time
AbleTo is the leading provider of high quality, technology-enabled behavioral health care. AbleTo believes that everyone deserves access to high-quality care, and offers a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Clinical best practices are leveraged across all services to ensure individuals are getting the care they need. Our outcomes-focused care is proven to improve depression and anxiety by over 50% on average, as demonstrated in several peer-reviewed studies. For patients with high-cost medical conditions, our clinically-tailored treatment is proven to reduce medical costs with care that empowers the patient to address their health needs. AbleTo partners with payers to make high-quality care accessible, affordable and convenient for millions of people to get the treatment they need.
The platform teams are focused on delivering an integrated digital experience that supports our therapists and coaches nationwide and our internal business teams with scalable and reliable technology. By building a platform that brings together user-centered design principles with evidence-based clinical best practices, we empower providers and care teams to deliver proven, outcomes-focused care in an intuitive and seamless experience. Through our responsive and adaptable technology, we strive to make care accessible, affordable, and convenient for millions of people.
As a product manager for the platform team, you will have a central role in developing and delivering a scalable, customizable solution for the business. You'll work in an agile environment, collaborating with clinical, operations, business intelligence, and implementation teams to develop and implement features against business goals. You will work closely with engineers to break down complex problems, scoping requirements, user stories and acceptance criteria. You will be responsible for cross-functional communication of project statuses and the on-time completion of milestones and deliverables.
What you'll do:
- Partner with product leadership and cross-functional teams to align on business priorities and strategies
- Lead your team of engineering, design, and QA by setting a clear vision, metrics, and direction for your product
- Own features and strategy for delivering true business value that ties outcomes to business objectives
- Create and review business requirements and communicate them effectively
- Experience writing detailed, complete user stories and requirements
- Define KPIs and strategic initiatives for the platform team, overseeing timely releases
- Develop user journeys, conduct analysis on the product scope with the engineering team (either internal or third party)
- Collaborate closely with internal design and engineering teams, third-party technology partners, additional product teams, and other cross functional stakeholders
- Have ownership of the full product development process: problem identification, solution design and scoping, implementation, adoption, and validation.
- Talk to customers and stakeholders to understand their pain-points and desires.
A successful candidate will have:
- BA/BS
- 3+ years of demonstrated product management experience
- Strong technical understanding and experience working with engineering to navigate technical discussions, translating client and business needs into solid requirements
- Experience guiding teams in API development, data-infrastructure initiatives, and data modeling
- Strong communication, collaboration, interpersonal and leadership skills
- Excellent cross-functional project management skills with a strong attention to detail and the ability to manage demanding timelines
- A proactive, positive disposition to creatively problem-solve
- Experience working with remote, geographically distributed teams, with senior leaders
- Demonstrated success in a fast-paced, ambitious environment
- Eagerness to learn and grow
CCPA Employee and Applicant Privacy Notice
This Privacy Notice for California Employees (the "Notice") applies solely to all job applicants, employees, owners, directors, officers, and contractors (collectively referred to in this Notice as "employees") who reside in the State of California ("you"). We adopt this Notice to comply with the California Consumer Privacy Act of 2018 ("CCPA") and any terms defined in the CCPA have the same meaning when used in this Notice.
We are committed to protecting the privacy and security of the information we collect and to being transparent about the purposes for which we use your information. This Notice sets forth our policies and practices for handling the information we collect and use in the employment context.
I. Categories of Personal Information We Collect
When a person applies to join our team or over the course of a person's employment, we may collect the following categories of personal information. We collect and use this information only as permitted or required by, and in compliance with, law.
- Contact Information, including name, alias and other names, email address, telephone or mobile phone number, address, Social Security Number, driver's license number or state ID card number, passport number, and other unique personal identifiers associated with you or other beneficiaries such as your spouse or child;
- Sign-In and Device Information, including username and password, account name or number, and other online or device identifiers, Internet or other electronic network activity information such as browsing and search history and information regarding interactions with websites and applications, our systems, and networks;
- Educational, Professional, and Employment-Related Information, including employment, employment and education history, professional licenses, marital or domestic partner status, date of birth, age, gender, classifications protected under state or federal Equal Employment Opportunity laws (such as race or national origin), medical condition or information, and health insurance information and policy number;
- Geolocation data, including badge access.
- Biometric information, including imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, or voice recordings and keystroke patterns or rhythms, gait patterns or rhythms, and other characteristics that can be used to establish identity; and
- Financial Information, including bank account, billing address, and information about your income and account balances.
II. Purposes for Which Personal Information Is Used
We process your personal information for the following business purposes:
- Determining your eligibility for a position with the company, including processing your application, assessing your fit with us or for a specific role, conducting interviews, carrying out background and reference checks in accordance with law, and keeping records related to our hiring process;
- Managing compensation, benefits, and employment-related expenses, including payroll processing, managing salaries and expenses, managing corporate credit cards and expense reimbursements, as well as administering equity, compensation, bonus, and insurance programs;
- Managing professional development, performance, and conduct, including responding to complaints of misconduct, managing conflicts of interest, conducting performance appraisals, supporting career development, and managing whistleblower programs;
- Protecting the company against illegal activity and other misconduct, including by detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
- Undertaking activities to verify and maintain the quality, safety, and performance of our products and services, including product and service testing, research, and development;
- Complying with our legal obligations, including those related to tax and anti-discrimination laws; and
- Other routine business purposes.
III. Contact Information & Updates
We may update this Notice from time to time, in which case the revised Notice will be posted to our intranet or provided to you in writing, by email, or mail. If you have any questions or comments about this Notice and the ways in which Company collects and uses your information as described above, please do not hesitate to contact us through the HR Department at hr@ableto.com.
Follow AbleTo on LinkedIn and Twitter!
AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.