Product Knowledge Specialist Details

Poshmark - Redwood City, CA

Employment Type : Full-Time

Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, Poshmark makes buying and selling simple, social, and fun.

The Product Knowledge Specialist will be a crucial team member on the Community Operations team. As a part of this team, they will be contributing to assisting the Community team and the Poshmark community with product-related questions and issues. They will also work closely with other Product Knowledge Specialists to ensure we maintain quality of our internal product knowledge resources and expand upon our existing channels and sources of product information.

The ideal Product Knowledge Specialist…

  • Is passionate about Poshmark
  • Is organized and self-motivated
  • Is flexible and adaptable to change
  • Enjoys collaborating with a team
  • Enjoys problem-solving complex issues
  • Is passionate about learning and becoming the knowledge expert on new and upcoming features

Responsibilities:

  • Providing direct support to users and team members navigating new features and processes
  • Collaborating within the Product Knowledge team by investigating and troubleshooting customer issues to locate and resolve bugs across all platforms - iOS, Android, Web, and Mobile Web
  • Participation in product testing sessions for all platforms
  • Finding and reporting insights on customer trends and product feedback from customer queries to Community Operation leads
  • Maintaining the upkeep and accuracy of our internal product knowledge resources
  • Participation and occasional cross-departmental collaboration on an as-needed basis.

6-month Accomplishments:

  • Become a product-knowledge expert in all things Poshmark
  • Assist in assessing and diagnosing user-related issues
  • Assist the internal Community team with any product-related queries

12+ Month Accomplishments:

  • Continue expanding upon 6 month accomplishments
  • Collect and share user feedback related to current and newer features
  • Collaborate with other Product Knowledge Specialists in the upkeep of our internal product knowledge resources
  • Explore and identify new areas of opportunity to improve team product knowledge resources
  • Begin to proactively identify and surface areas of opportunity to improve areas of the user experience

Desired Skills:

  • Promotes advocacy for the Poshmark community and believes in their wants and needs
  • Sharp attention to detail
  • Excellent comprehension
  • Ability to identify trends in qualitative data
  • Flexible and adaptable to change
  • Ability to present complex information to a variety of audiences
  • Strong collaboration skills
  • 1-2 years experience in a CS-related role

About Us:

Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, Poshmark makes buying and selling simple, social, and fun. Its community of more than 70 million registered users across the U.S. and Canada is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com, and for company news and announcements, please visit investors.poshmark.com. You can also find Poshmark on Instagram, Facebook, Twitter, Pinterest, and YouTube.

Why Poshmark?

At Poshmark, we're constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We're disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We're nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We're invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.

Here's what we'll set you up with:

  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Company sponsors up to 100% cost for your health, dental and vision plans and up to 90% for your dependents
  • Work alongside world-class talent
  • Flexible vacation / paid time off policy
  • Parental leave
  • Personal style encouraged (or not, whatever you're in to)

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted on : 3 years ago