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Employment Type : Full-Time
SUMMARY Supports Commercial Services through scheduled job performance on Caterpillar Commercial Engines and Electric Power Generation (EPG) products to include, but not be limited to: Generator sets, automatic transfer switches, uninterruptible power supplies, and switch gear equipment. Individual performs technical duties under service management established process flows & accountability structure. Position maintains the ability and knowledge to provide on the job performance of all duties independently and unassisted on all assigned small to large projects, experience in alternative fuels such as propane, natural gas, landfill gas, and co-generation applications, posses performance & ability in test procedures such as load banking, megger testing, block loading, and paralleling of generators. An EPG Technician primarily works on Caterpillar & competitive product lines providing maintenance & repairs on defective customer equipment. An EPG Technician actively works as a team leader, a mentor in the daily performance of their duties, and provides regional service support as required by our customer's needs. Position demands multilevel coordination, concise documentation, and complex technical communications between local service staff and our customers.A successful candidate is required to have the technical ability to inspect, service, troubleshoot, test, analyze, diagnose, document, and remedy deficiencies through repair on electric powered equipment, components, and operating systems extending across multiple Caterpillar and competitor product lines. This includes the ability to accurately define, measure, identify, investigate, repair, & resolve customer's equipment complaints & malfunctions. Upon being trained one should be able to discern with relative accuracy between actual covered product warranty and non-covered repairs based upon the cause of failure. Individual should be able to become proficient at providing up-sell opportunities on all Caterpillar products and services offered through Quinn Power Systems Commercial Engine Services ESSENTIAL DUTIES AND RESPONSIBILITIES Identify customer, verbally communicate issue, write report on issue, and gain a written pre-approval for quote estimates through the Supervisor on any additional costs outside the approved scope of work from the original project job, prior to service execution, or the order of any parts; whenever there is need for additional scopes of work and related charges to be added to the customer by way of a change order to the existing purchase order Maintains company owned property such as: laptop computer, printer, MIFI, specialty tools, keys, all to be documented by company hand receipt. Performs daily electrical safety & planning meetings as well as site inspections before starting on jobs. EDUCATION and/or EXPERIENCE Quinn is an Equal Opportunity Employer M/F/V/DV Job Type: Full-time Benefits: Schedule: Company's website:
The Electric Power Generator Service Technician has primary responsibility on site as a lead technician, acting as job liaison between service and the customer. Provides project technical and administrative oversight during assigned service execution on service jobs, through unto their completion.
While others may be assigned, essential duties and responsibilities include:
One-year certificate or A.S. degree from a community college or technical school; Two to four years mechanical experience or equivalent education and experience.