Policy & Procedure Specialist Details

Policy & Procedure Specialist

NewRez - Fort Washington, PA

Employment Type : Full-Time

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

The Policy & Procedure Specialist conducts research and performs interviews to gather information for documenting procedure manuals and bulletins. Maintain and utilize the established writing style for logical and clear documentation. Acts as a liaison to Corporate Compliance, Legal, Business Unit Leaders and other Subject Matter Experts to discuss the flow of information, understandability, and application of policies to Standard Operating Guidelines.

Principal Duties

• Develop, write and interpret instructions and procedure documents for the business groups supported in a timely manner (including manuals and bulletins).
• Work with the management team to update/maintain current manuals in the established writing style with a goal of 6 - 8 weeks turnaround time for updates. Keep history files of work performed.
• Work with Manager to coordinate publication of manuals/large projects (including hard copy and database distribution).
• Project-manage documentation projects; Follow assigned projects to completion.
• Gather information by conducting interviews with management and subject matter experts.
• Act as a liaison to Corporate Compliance, Legal, Senior Management, Business Unit Leaders and other Subject Matter Experts to discuss flow of information, understandability and application of policies to Standard Operating Guidelines.
• Make recommendations for change by using discretion and independent judgement to eliminate company risk and legal exposure.
• Perform peer edits of the work of other Policy & Procedure Specialists.
• Other duties as directed

Education and Experience Requirements

• Bachelor’s degree
• 2 years policy/procedure writing and editing
• Financial or mortgage industry experience preferred

Knowledge, Skill and Ability Requirements

• Excellent writing and editing skills
• Organized and detail oriented
• Able to handle multiple projects simultaneously
• Strong, persuasive and clear verbal communication and interpersonal skills
• Able to interpret technical information to all levels of experience
• PC experience, MS Office Suite, Word, Excel
• Able to meet goals and deadlines in a fast-paced highly stressful environment while maintaining a positive attitude
• Motivated self-starter and able to perform under pressure

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties as necessary.

#LI-CF1

• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 8 Paid Holidays
• Casual Workplace
• Employee Engagement Activities
  

• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
• Pet Insurance!
  

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.